ADR Services Manager - Arbitration & Mediation Lead (Hybrid)

American Arbitration Association; Miami (FL); Hybrid; USD 73.000 - 78.000; Vollzeit

Zusammenfassung

The American Arbitration Association (AAA) seeks a highly organized Manager of ADR Services to lead arbitration and mediation case administration. The role includes supervising a team, serving as the primary liaison with parties and neutrals, and ensuring AAA rules are followed.

A strong background in ADR processes and leadership is essential. The position offers a hybrid work arrangement for candidates near AAA offices.

Qualifikationen

• Bachelor’s degree in a business-related discipline.
• 1-2 years of experience in a leadership or supervisory role; 4-6 years of experience in comprehensive customer service management in a law office or judicial industry.

Aufgaben

• Serves as primary contact with parties, party representatives, arbitrators, and mediators on assigned cases; consults with management as needed.
• Manages arbitration and mediation cases; ensures information is entered and maintained in an online case management system (PRISM).
• Supervises case administrators; conducts interviews, hiring, training, and performance reviews.
• Conducts administrative conference calls; facilitates preliminary hearing conferences and promotes AAA services.
• Ensures confidentiality of case information and adherence to data privacy policies.

Kenntnisse

Leadership

Customer service management

Communication

Ausbildung

Bachelor’s degree in business-related discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

The American Arbitration Association (AAA) seeks a highly organized Manager of ADR Services to lead arbitration and mediation case administration. The role includes supervising a team, serving as the primary liaison with parties and neutrals, and ensuring AAA rules are followed.

A strong background in ADR processes and leadership is essential. The position offers a hybrid work arrangement for candidates near AAA offices.