Bilingual Czech–English Customer Support in Bulgaria

Mercier Consultancy; United States; Remote; USD 12,000 - 15,000; Full time

Benefits offered by this job

Fully paid training

Stable career development

Attractive salary

Additional health insurance

Employee referral bonuses

Job summary

Mercier Consultancy is seeking a Czech and English Speaking Customer Support Specialist based in Bulgaria. You will assist customers via phone, email, and chat, delivering timely solutions and ensuring a positive experience. Training is fully provided, with a competitive salary and strong career development opportunities.

Living in Bulgaria offers affordable living, rich culture, and easy access to Europe. You’ll join an international team and contribute to high-quality customer service across

Qualifications

• Czech fluency (spoken and written) required.
• English proficiency at least level B2.
• Strong communication and interpersonal skills.
• Excellent problem-solving and a customer-focused mindset.
• Comfortable with computers and multiple software applications.
• Ability to work independently and in an international team.

Responsibilities

• Assist customers via phone, email, and chat, delivering timely solutions.
• Provide a positive customer experience and resolve inquiries efficiently.
• Participate in training and onboarding to support product knowledge.
• Collaborate with international colleagues to ensure consistency and quality.

Skills

Czech language

English B2

Communication

Problem-solving

Customer focus

Computer skills

Independent/Teamwork

Job description

Mercier Consultancy is seeking a Czech and English Speaking Customer Support Specialist based in Bulgaria. You will assist customers via phone, email, and chat, delivering timely solutions and ensuring a positive experience. Training is fully provided, with a competitive salary and strong career development opportunities.

Living in Bulgaria offers affordable living, rich culture, and easy access to Europe. You’ll join an international team and contribute to high-quality customer service across