Arabic Speaking Customer Support Specialist work from home anywhere in Bulgaria

Mercier Consultancy; United States; Remote; USD 36,000 - 59,000; Full time

Benefits offered by this job

Fully paid training

Health benefits

Work with an international team

Job summary

Mercier Consultancy is offering an Arabic and English Speaking Customer Support Specialist role based in Bulgaria. This position is ideal for professionals fluent in Arabic and English who enjoy delivering excellent customer service via phone, email, and chat.

You will receive fully paid training, join an international team, and have strong career development opportunities with an attractive salary and health benefits. EU citizenship or a valid Bulgarian work permit is required.

Qualifications

• Fluency in Arabic (spoken and written) required.
• English proficiency minimum B2.
• Strong communication and interpersonal skills.
• Good problem-solving and customer-focused mindset.
• Comfortable with computers and multiple software applications.
• Ability to work independently and in international teams.

Responsibilities

• Assist customers via phone, email, and chat.
• Provide timely solutions and resolve inquiries.
• Deliver a positive customer experience.
• Participate in training and career development opportunities.
• Collaborate with an international team.

Skills

Arabic

English (B2)

Communication skills

Interpersonal skills

Problem solving

Computer skills

Independent work

Teamwork

Customer service exp

Relocation to Bulgaria

Work permit

Tools

CRM software

Job description

Mercier Consultancy is currently offering an exciting opportunity for a Arabic and English Speaking Customer Support Specialist based in Bulgaria. This role is perfect for Arabic-speaking professionals who are passionate about delivering exceptional customer service and helping customers resolve their inquiries. As a Customer Support Specialist, you will assist customers via phone, email, and chat, providing timely solutions while ensuring a positive customer experience. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is an ideal choice for anyone looking to build an international career in customer service.

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country’s charming smaller cities, you’ll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighbouring European destinations. Bulgaria’s welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

• Fluency in Arabic (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Comfortable working with computers and multiple software applications.
• Ability to work independently as well as part of an international team.
• Previous experience in customer service, call centers, or customer support is an advantage but not required.
• Willingness to relocate to Bulgaria if currently living abroad.
• EU citizenship or a valid work permit for Bulgaria.

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

We care about our employees’ well-being, invest in their future growth, and encourage fun and team-building initiatives!