Bilingual Arabic Support Specialist - Customer Care

Mercier Consultancy; United States; À distance; USD 36 000 - 59 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Health benefits

Work with an international team

Résumé du poste

Mercier Consultancy is offering an Arabic and English Speaking Customer Support Specialist role based in Bulgaria. This position is ideal for professionals fluent in Arabic and English who enjoy delivering excellent customer service via phone, email, and chat.

You will receive fully paid training, join an international team, and have strong career development opportunities with an attractive salary and health benefits. EU citizenship or a valid Bulgarian work permit is required.

Qualifications

• Fluency in Arabic (spoken and written) required.
• English proficiency minimum B2.
• Strong communication and interpersonal skills.
• Good problem-solving and customer-focused mindset.
• Comfortable with computers and multiple software applications.
• Ability to work independently and in international teams.

Responsabilités

• Assist customers via phone, email, and chat.
• Provide timely solutions and resolve inquiries.
• Deliver a positive customer experience.
• Participate in training and career development opportunities.
• Collaborate with an international team.

Connaissances

Arabic

English (B2)

Communication skills

Interpersonal skills

Problem solving

Computer skills

Independent work

Teamwork

Customer service exp

Relocation to Bulgaria

Work permit

Outils

CRM software

Description du poste

Mercier Consultancy is offering an Arabic and English Speaking Customer Support Specialist role based in Bulgaria. This position is ideal for professionals fluent in Arabic and English who enjoy delivering excellent customer service via phone, email, and chat.

You will receive fully paid training, join an international team, and have strong career development opportunities with an attractive salary and health benefits. EU citizenship or a valid Bulgarian work permit is required.