AR Specialist — Hybrid | Payment Precision & Service

Marketlab; Michigan; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous PTO

Work-from-home flexibility

Scholarship reimbursement

Paid parental leave

Paid short-term disability

Health & wellness program

Employee discount program

Job summary

Marketlab, based in Grand Rapids, Michigan, seeks an Accounts Receivable Specialist to handle payment applications (ACH/EFT, checks, wires, cards) and manage the AR inbox and customer portals. This hybrid role supports a fast-paced Finance team, ensuring accurate processing and timely responses to inquiries.

The position emphasizes attention to detail, ownership, and collaboration with internal teams to resolve issues and improve processes. Benefits start day one.

Qualifications

• Strong communication and business acumen.
• Curiosity to root out payment issues.
• Improvement-focused attitude and out-of-the-box thinking.
• White-glove customer service mindset.
• Exceptional time management skills.
• Critical thinking and problem-solving.
• Ability to make decisions with ownership.
• Collaborative attitude.

Responsibilities

• Process ACH/EFT, checks, and wire transfers accurately.
• Process customer credit card payments.
• Complete customer forms and manage portals.
• Respond to customer inquiries via phone and email.
• Create and apply customer credits for sales tax exemptions and erroneous freight charges.
• Manage the shared Accounts Receivable inbox and route emails for timely resolution.
• Other duties as assigned by the Manager, AR/AP.

Skills

Payment processing

Time management

Customer service

Problem solving

Attention to detail

Ownership mindset

Collaboration

Decision making

Job description

Marketlab, based in Grand Rapids, Michigan, seeks an Accounts Receivable Specialist to handle payment applications (ACH/EFT, checks, wires, cards) and manage the AR inbox and customer portals. This hybrid role supports a fast-paced Finance team, ensuring accurate processing and timely responses to inquiries.

The position emphasizes attention to detail, ownership, and collaboration with internal teams to resolve issues and improve processes. Benefits start day one.