AR Specialist

Marketlab; Michigan; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous PTO

Work-from-home flexibility

Scholarship reimbursement

Paid parental leave

Paid short-term disability

Health & wellness program

Employee discount program

Job summary

Marketlab, based in Grand Rapids, Michigan, seeks an Accounts Receivable Specialist to handle payment applications (ACH/EFT, checks, wires, cards) and manage the AR inbox and customer portals. This hybrid role supports a fast-paced Finance team, ensuring accurate processing and timely responses to inquiries.

The position emphasizes attention to detail, ownership, and collaboration with internal teams to resolve issues and improve processes. Benefits start day one.

Qualifications

• Strong communication and business acumen.
• Curiosity to root out payment issues.
• Improvement-focused attitude and out-of-the-box thinking.
• White-glove customer service mindset.
• Exceptional time management skills.
• Critical thinking and problem-solving.
• Ability to make decisions with ownership.
• Collaborative attitude.

Responsibilities

• Process ACH/EFT, checks, and wire transfers accurately.
• Process customer credit card payments.
• Complete customer forms and manage portals.
• Respond to customer inquiries via phone and email.
• Create and apply customer credits for sales tax exemptions and erroneous freight charges.
• Manage the shared Accounts Receivable inbox and route emails for timely resolution.
• Other duties as assigned by the Manager, AR/AP.

Skills

Payment processing

Time management

Customer service

Problem solving

Attention to detail

Ownership mindset

Collaboration

Decision making

Job description

Marketlab is a market-leading healthcare solutions organization specializing in the design,manufacturing, and sourcing of private-label products. It’s our mission to provide our healthcarepartners with timely solutions with a straightforward approach based on knowing them andtheir work. Every day we strive to positively impact the lives of the people who in turn impactthe health and wellness of our communities.

Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation ofcollaboration, innovation, and the belief that every team member plays a vital role in creating anexceptional customer service experience.

The Opportunity:

This role is part of the Account Receivable team within the Finance Department. The ARSpecialist role will handle all payment applications for our customers. This includes processingall customer ACH/EFTs, checks, wire transfers, and credit card payments. In addition, thisposition will manage the shared Account Receivable email inbox, answer various customerrequests, work in customer portals, and other administrative tasks.

This is a Hybrid position.

Success requires attention to detail to minimize payment application errors and timemanagement to ensure timely payment application processing.

What You’ll Do:

• Accurately process ACH/EFT, check and wire transfer payments utilizing our 3rd party vendor, Blackline
• Accurately process customer credit card payments
• Complete customer forms and manage their portals
• Respond to all customer inquiries via phone and email
• Create and apply customer credits for sales tax exemptions and erroneous freight charges
• Manage the shared Accounts Receivable email inbox - reply to customer requests and route emails to the appropriate team member to ensure a timely resolution
• Other duties as assigned by the Manager, AR/AP

What You’ll Need:

• A professional communication style and business acumen
• A curiosity to get to the root cause and solve payment application issues
• Have an improvement-focused attitude and out-of-the-box thinking
• An understanding of “white glove” customer service
• Exceptional time management skills
• Critical thinking and problem-solving skills
• Ability to make decisions and have an ownership mindset
• An aptitude for collaboration

What We’ll Bring:

ALL benefits are effective day one of employment

• Generous PTO policy and paid holidays
• Flexibility with work from home
• Scholarship reimbursement
• Paid parental leave
• Paid short term disability leave
• Health and wellness program
• Employee discount program within our family of companies

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.