AR & Collections Specialist — Detail-Driven Pro

RGS Furniture; Akron (OH); On-site; USD 40,000 - 64,000; Full time

Job summary

Regency, a long-established office furniture manufacturer, seeks an organized Accounting Clerk — AR & Collections to manage receivables and drive timely payments. You will communicate with customers by phone and email, follow up on past-due balances, and research issues delaying payment.

The role also supports cash receipts and outbound payments. Ideal candidates are persistent, professional, and detail-oriented, able to balance collections with customer relationships while assisting with

Qualifications

• High school diploma or equivalent required; associate degree in Accounting, Finance, Business, or a related field preferred.
• Previous accounts receivable or collections experience strongly preferred.
• Experience in accounting, bookkeeping, accounts payable, or a related administrative role is beneficial.
• Comfortable making outbound collection calls and discussing past-due balances directly with customers.
• Strong written and verbal communication skills.
• Ability to be persistent and assertive while maintaining positive, professional customer relationships.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage a portfolio of customer accounts and prioritize collection activity.
• Proficiency with Microsoft Excel, Outlook, and general business software.
• Experience with accounting or ERP systems preferred.
• Ability to handle confidential financial information responsibly.

Responsibilities

• Actively monitor accounts receivable aging and prioritize collection efforts based on past-due balances and account status.
• Contact customers regularly by phone and email to collect outstanding and past-due invoices.
• Maintain consistent follow-up with customers until payment is received or outstanding issues are resolved.
• Obtain payment commitments and expected payment dates from customers and follow up when commitments are not met.
• Identify accounts requiring immediate attention and proactively work to prevent balances from becoming significantly past due.
• Research disputed invoices, short payments, deductions, credits, missing invoices, pricing discrepancies, and other issues preventing payment.
• Work with sales, customer service, and other internal departments to resolve customer disputes and remove obstacles to payment.
• Provide customers with invoices, statements, proof of delivery, credit documentation, and other information necessary to facilitate payment.
• Maintain accurate notes and documentation of collection calls, emails, payment commitments, disputes, and account activity.
• Escalate significantly past-due accounts, broken payment commitments, or unresolved disputes to management.
• Assist with identifying accounts that may require credit holds or other collection actions.
• Develop a working understanding of assigned customer accounts, payment patterns, and recurring issues.
• Build professional relationships with customer accounts payable departments to improve communication and payment timeliness.
• Help maintain accurate customer account balances and a clean accounts receivable aging.
• Enter and apply customer payments; match payments to the correct accounts and invoices.
• Process payments received through ACH, wire, check, credit card, and other payment methods.

Skills

Communication skills

Organizational skills

Time management

Excel / Outlook

ERP systems

Accounts receivable experience

Persistent / assertive

Education

High school diploma or equivalent

Associate degree in Accounting/Finance/Business

Tools

Microsoft Excel

Outlook

ERP systems

Job description

Regency, a long-established office furniture manufacturer, seeks an organized Accounting Clerk — AR & Collections to manage receivables and drive timely payments. You will communicate with customers by phone and email, follow up on past-due balances, and research issues delaying payment.

The role also supports cash receipts and outbound payments. Ideal candidates are persistent, professional, and detail-oriented, able to balance collections with customer relationships while assisting with