Accounts Receivable Collections Specialist

Easy Way Products Co.; Cincinnati (OH); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Easy Way Products Co. is seeking an Accounts Receivable Collections Specialist to manage end-to-end collections, investigate payment discrepancies, and coordinate with Sales and Customer Service.

The role focuses on securing payment on past-due accounts, preparing weekly aging reports, and recommending credit holds when warranted. The ideal candidate will have 2–4 years of AR experience, an associate degree in accounting or related field, proficient Excel skills, and strong communication

Qualifikationen

• Proven ability to communicate difficult messages professionally, both verbally and in writing.
• Strong organizational and time-management skills are essential.
• Detail-oriented and able to multi-task within timeframes.
• Experience with ERP/accounting software and strong Excel skills.

Aufgaben

• Own the collections process for all customer accounts, contacting customers to secure payment on past-due balances and maintaining detailed records of collection activity.
• Prepare and distribute a weekly AR aging report to Sales, Accounting, Customer Service, and executives, using it to prioritize daily collection efforts.
• Research and investigate payment discrepancies and short-pays, reviewing orders, invoices, and shipping docs before escalation.
• Communicate directly with customers about past-due balances with firm follow-up.
• Evaluate customer status and recommend credit hold, cut-off, or release decisions based on history and risk.
• Prepare credit memo and account adjustment paperwork with supporting docs for ERP entry.
• Reconcile customer accounts to ensure AR balances are accurate.
• Serve as primary liaison between Accounting, Sales, and Customer Service on AR and collections matters.

Kenntnisse

Communication skills

Organization & time management

Detail oriented

Problem solving

Ethical conduct

Ausbildung

Associate degree in accounting or related field

Tools

ERP software

Microsoft Excel

Jobbeschreibung

Position Title: Accounts Receivable Collections Specialist

Reports to: Controller

Classification: Non-Exempt

Position Description

The Accounts Receivable Collections Specialist is responsible for managing the organization's collections process from end to end, including preparing and distributing weekly accounts receivable aging reports to Sales, Accounting, Customer Service, and executive leadership. This role independently investigates and resolves payment discrepancies in partnership with Sales, Customer Service, and the customer directly, contacts customers to secure payment on past-due accounts, and recommends credit hold and shipment cut-off decisions to Sales. The Accounts Receivable Collections Specialist also prepares credit memo paperwork for approval and account adjustments, ensuring accurate, timely, and well-documented resolution of all outstanding receivables.

Key Responsibilities

• Own the collections process for all customer accounts, proactively contacting customers by phone and email to secure payment on past-due balances and maintaining detailed records of all collection activity.
• Prepare and distribute a weekly AR aging report to Sales, Accounting, Customer Service, and executives, and use it to prioritize daily collection efforts.
• Independently research and investigate payment discrepancies and short-pays, pulling and reviewing orders, invoices, and shipping documentation before escalating, and partner with Customer Service and Sales to resolve root causes.
• Communicate directly and confidently with customers regarding past-due balances, including firm follow-up calls when accounts are seriously delinquent.
• Evaluate customer account status and recommend credit hold, cut-off, and release decisions to Sales based on payment history and risk.
• Prepare credit memo and account adjustment paperwork for review and approval, including supporting documentation, routing to Accounting for entry into the ERP system.
• Reconcile customer accounts as needed to ensure AR balances are accurate and current.
• Serve as the primary liaison between Accounting, Sales, and Customer Service on all AR and collections matters.
• Other duties as assigned.
• Strong, confident communication skills, with the ability to hold firm and professionally assertive conversations with customers regarding past-due accounts.
• Self-directed problem solver with strong investigative skills and the ability to research and resolve discrepancies with minimal oversight.
• Detail oriented with the ability to multi-task numerous priorities within timeframes.
• Strong organizational and time management skills.
• Sound judgment in balancing customer relationships with the organization’s credit risk and cash flow needs.
• Ethical Conduct.

Qualifications

• Associate degree in accounting or related field, or equivalent practical experience.
• 2-4 years of experience in accounts receivable, collections, or credit, preferably in a business-to-business environment.
• Experience with ERP/accounting software and strong Microsoft Excel skills.
• Demonstrated ability to communicate difficult messages professionally, both verbally and in writing.

Travel

Minimal to no travel is expected for this position.

Supervisory Responsibility

No

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some kneeling, bending, and standing is required as necessary.

Position Type/Expected Hours of Work

This is a full-time position, M-F 8:00am - 5:00 pm. Occasional evening and weekend work may be required as job duties demand.