Assistant GM, Aquatics & Staff Development

Encore Technologies; Braintree (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

PPO healthcare

Dental and vision

401(k) after one year

Paid time off

Paid training and development

Advancement opportunities

Job summary

Goldfish Swim School in Braintree, MA is seeking an Assistant General Manager to partner with the GM to oversee daily operations, with ownership of aquatics and curriculum. You will lead swim instruction quality, coach deck staff, and maintain a safe, high-energy environment.

The role focuses on safety, team development, customer experience, and coordination of EAP and facility procedures. Competitive compensation and benefits are offered within a seven-location franchise group.

Qualifications

• High school diploma or GED required; some college preferred.
• Aquatics background required; two or more years as a swim instructor or equivalent.
• Lifeguard, CPR, AED, and First Aid certifications required; CPO license after hire.
• Lifeguard Instructor certification is a plus.

Responsibilities

• Own swim instruction quality across the school, ensuring lessons follow the Goldfish curriculum and every child progresses safely.
• Train, observe, and coach swim instructors and deck staff, including new-hire in-water training shifts before instructors lead classes.
• Oversee deck supervisors on class scheduling, student progress, and lesson-quality issues.
• Maintain a safe and sanitary pool environment and lead pool operations day to day.
• Partner with the General Manager to run daily operations according to GSS SOPs.
• Direct and support the implementation of the Emergency Action Plan (EAP) and train staff on the EAP.
• Help oversee retail, vending, and private party operations to keep them on brand standard.
• Coach and mentor a predominantly young hourly team and support onboarding and development.

Skills

Aquatics operations

Staff coaching

Customer service

Safety leadership

Education

High school diploma or GED

Some college preferred

Job description

Goldfish Swim School in Braintree, MA is seeking an Assistant General Manager to partner with the GM to oversee daily operations, with ownership of aquatics and curriculum. You will lead swim instruction quality, coach deck staff, and maintain a safe, high-energy environment.

The role focuses on safety, team development, customer experience, and coordination of EAP and facility procedures. Competitive compensation and benefits are offered within a seven-location franchise group.