Appointment Setter / Call Center Representative

Matrix Basement Finishing; Arlington Heights (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

Matrix Basement Finishing in Arlington Heights, IL, on-site is seeking an Appointment Setter / Call Center Representative. You will make high-volume outbound calls to homeowners interested in basement remodeling, qualify prospects with a script, and schedule in-home consultations for our design and sales team.

You’ll document calls in our CRM, follow daily benchmarks, and work in a structured, performance-driven environment.

Qualifications

• Experience in a call center or appointment-setting role.
• Ability to follow scripts and criteria to qualify prospects.
• Strong verbal communication and reliable CRM/documentation skills.

Responsibilities

• Make high-volume outbound calls to homeowners interested in basement remodeling.
• Qualify prospects using a script and criteria.
• Schedule in-home consultations for design and sales team.
• Accurately document calls, outcomes, and notes in CRM.
• Follow daily call, appointment, and quality benchmarks.
• Maintain focus in a fast-paced, repetitive workflow.

Skills

Call center experience

Appointment setting

Inside sales

Tech-savvy

Organized

Phone presence

Job description

Description

Appointment Setter / Call Center Representative

Matrix Basement Finishing

Arlington Heights, IL (On-site)

$40,000 Base + Commission | Top Earners $70K–$80K+

Matrix Basement Finishing is a fast-growing home remodeling company specializing exclusively in basement finishing and remodeling. Our call center is the front line of our business—and we’re looking for motivated, tech-savvy appointment setters who thrive in a structured, performance-driven environment.

If you’ve worked in a call center, inside sales, appointment setting, or outbound dialing role and enjoy hitting goals, following proven systems, and earning commission on top of a solid base—this role is built for you.

What You’ll Do

• Make high-volume outbound calls to homeowners who have expressed interest in basement remodeling
• Qualify prospects using a clear script and criteria
• Schedule in-home consultations for our design and sales team
• Accurately document calls, outcomes, and notes in our CRM
• Follow daily call, appointment, and quality benchmarks
• Maintain focus and consistency in a fast-paced, repetitive workflow

Compensation & Earnings

• $40,000 base salary
• Commission and performance incentives
• Realistic total earnings of $55K–$65K
• Top performers can earn up to $80,000+ annually

Your income is directly tied to your consistency and results—this is not capped commission.

Why Matrix Basement Finishing

• Established, growing company with a strong reputation
• Clear systems, scripts, and expectations—no guesswork
• Supportive leadership and coaching
• High demand service with motivated homeowners
• Opportunity to grow within the call center or into other roles

Schedule & Environment

• On-site call center role
• Structured schedule
• Team-oriented, performance-driven environment

#LPMatrix

Requirements

What We’re Looking For

• Experience in a call center, appointment setting, or inside sales environment (preferred)
• Comfortable working at pace in a repetitive, process-driven role
• Tech-savvy: confident using CRM systems, dialers, and multiple screens
• Highly organized and systematic in your approach
• Strong verbal communication and professional phone presence
• Coachable mindset with a desire to improve performance and earnings
• Reliable, punctual, and able to stay focused throughout the workday