Top-Earning Appointment Setter — On-Site Call Center

Matrix Basement Finishing; Arlington Heights (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

Matrix Basement Finishing in Arlington Heights, IL, on-site is seeking an Appointment Setter / Call Center Representative. You will make high-volume outbound calls to homeowners interested in basement remodeling, qualify prospects with a script, and schedule in-home consultations for our design and sales team.

You’ll document calls in our CRM, follow daily benchmarks, and work in a structured, performance-driven environment.

Qualifications

• Experience in a call center or appointment-setting role.
• Ability to follow scripts and criteria to qualify prospects.
• Strong verbal communication and reliable CRM/documentation skills.

Responsibilities

• Make high-volume outbound calls to homeowners interested in basement remodeling.
• Qualify prospects using a script and criteria.
• Schedule in-home consultations for design and sales team.
• Accurately document calls, outcomes, and notes in CRM.
• Follow daily call, appointment, and quality benchmarks.
• Maintain focus in a fast-paced, repetitive workflow.

Skills

Call center experience

Appointment setting

Inside sales

Tech-savvy

Organized

Phone presence

Job description

Matrix Basement Finishing in Arlington Heights, IL, on-site is seeking an Appointment Setter / Call Center Representative. You will make high-volume outbound calls to homeowners interested in basement remodeling, qualify prospects with a script, and schedule in-home consultations for our design and sales team.

You’ll document calls in our CRM, follow daily benchmarks, and work in a structured, performance-driven environment.