Appointment Scheduler - Summit Medical Group Physical Therapy Corporate Office

Summit Medical Group; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Medical Group is seeking an Appointment Scheduler for its Physical Therapy Corporate Office. This full-time role runs 8:00am–4:30pm and centers on managing telephone communications, scheduling, and patient information flow.

Responsibilities include answering and routing calls, recording messages, updating medical records, and supporting office operations with accuracy and professionalism.

Qualifications

• High School Diploma required.
• One year of experience in a medical office setting is preferred but not required.

Responsibilities

• Answers incoming phone calls promptly and courteously.
• Directs calls to appropriate areas or extensions.
• Records messages accurately and prompts callers for pertinent information.
• Verifies and updates information in medical records/database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing calls for appointment confirmations and referrals.
• Maintains confidentiality and adheres to compliance policies.

Education

High School Diploma

Job description

Summit Medical Group Physical Therapy Corporate Office is seeking an Appointment Scheduler to join their practice. This is a full time opportunity working 8:00am - 4:30pm.

Examples of Duties (List does not include all duties assigned)

• Answers incoming phone calls in a prompt, courteous and helpful manner.
• Directs all calls to appropriate areas and / or extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Answer and screen calls, take messages, and provide appropriate information to phone callers.
• Verifies and updates necessary information in the medical records / database.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Responsible for preparing next day paperwork.
• Maintains work area in a neat and orderly manner.
• Assists with charge entry, and /or coding issues.
• Performs duties in a professional manner while exhibiting a courteous and cooperative demeanor to patients, co-workers, management, and the public.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work as assigned.

Education

High School Diploma required.

Experience

One year of experience in a medical office setting is preferred but not required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.