Appointment Center Specialist - Service & Scheduling Pro

Mold Solutions by Cowleys; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Simple IRA

Paid Training

Paid Vacation

Paid Sick Days

Paid overtime

Commissions

Bonus Plan

Vision/Dental Insurance

Life Insurance

Job summary

Mold Solutions by Cowley’s is seeking a detail-oriented Customer Service Associate for our Parsippany office. The role focuses on phone and email interactions, scheduling, and accurate communication of job proposals.

Two years of collections experience and strong customer service skills are required. You will follow policies, maintain high-quality standards, and welcome coaching to help the team meet performance goals.

Qualifications

• Two years of collections experience.
• Strong customer service experience (heavy phone and email correspondence).
• Willingness to follow company policies/guidelines.
• Ability to maintain high-quality standards without supervision.
• Honesty, dependability and unconditional ethics.

Responsibilities

• The ACR is the primary contact for all client interactions including answering phones, settling sales or service appointments.
• Communicate are work and correspondences regarding job proposals accurately, timely and according to procedure.
• Ability to calmly resolve or de-escalate any issues and accept coaching to achieve team goals.

Skills

Attention to detail

Basic Math Skills

Job description

Mold Solutions by Cowley’s is seeking a detail-oriented Customer Service Associate for our Parsippany office. The role focuses on phone and email interactions, scheduling, and accurate communication of job proposals.

Two years of collections experience and strong customer service skills are required. You will follow policies, maintain high-quality standards, and welcome coaching to help the team meet performance goals.