Inbound Patient Support & Appointment Specialist

Mlm Hearing; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance (employer paid)

AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Legal Insurance

Pet Insurance

Job summary

MLM Hearing, LLC seeks an inbound customer service representative in Parsippany, NJ to deliver high-level support and generate appointments using scripted guidance. You will manage customer information in the CRM and collaborate with clinical staff to ensure smooth patient interactions.

The role requires 2+ years of call center experience, strong communication skills, and proficiency with MS Word/Excel. Schedule is Monday–Friday with occasional Saturday coverage; comprehensive benefits are

Qualifications

• 2+ years of call center experience
• Proven track record of delivering exceptional customer service
• Intermediate proficiency in MS Word and Excel
• Typing proficiency and computer savvy
• Must have reliable transportation to commute to Parsippany, NJ Monday through Friday

Responsibilities

• Provide high level customer service with graceful, high-level, pleasant conversations
• Answer various questions regarding hearing health and set appointments with the guidance of a script
• Rebuttal and probe to retain client base
• Collect, record, and accurately maintain pertinent consumer information, using a CRM system
• Answer returned inbound calls as needed after initial outbound contact
• Handle inbound, lead generation, email correspondence, web correspondence and chat
• Maintain quality service by following SOPs
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Learn and understand basic industry knowledge
• Collaborate with Patient-Facing Clinical staff and hearing care professionals
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Skills

Multitasking

Phone etiquette

Interpersonal communication

Time management

Problem solving

Team player

Self-motivation

Tools

MS Word

MS Excel

Job description

MLM Hearing, LLC seeks an inbound customer service representative in Parsippany, NJ to deliver high-level support and generate appointments using scripted guidance. You will manage customer information in the CRM and collaborate with clinical staff to ensure smooth patient interactions.

The role requires 2+ years of call center experience, strong communication skills, and proficiency with MS Word/Excel. Schedule is Monday–Friday with occasional Saturday coverage; comprehensive benefits are