Appointment Center Representative

Mold Solutions by Cowleys; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Simple IRA

Paid Training

Paid Vacation

Paid Sick Days

Paid overtime

Commissions

Bonus Plan

Vision/Dental Insurance

Life Insurance

Job summary

Mold Solutions by Cowley’s is seeking a detail-oriented Customer Service Associate for our Parsippany office. The role focuses on phone and email interactions, scheduling, and accurate communication of job proposals.

Two years of collections experience and strong customer service skills are required. You will follow policies, maintain high-quality standards, and welcome coaching to help the team meet performance goals.

Qualifications

• Two years of collections experience.
• Strong customer service experience (heavy phone and email correspondence).
• Willingness to follow company policies/guidelines.
• Ability to maintain high-quality standards without supervision.
• Honesty, dependability and unconditional ethics.

Responsibilities

• The ACR is the primary contact for all client interactions including answering phones, settling sales or service appointments.
• Communicate are work and correspondences regarding job proposals accurately, timely and according to procedure.
• Ability to calmly resolve or de-escalate any issues and accept coaching to achieve team goals.

Skills

Attention to detail

Basic Math Skills

Job description

Cowley’s mission is to build a winning team that delivers exceptional service and consistently exceeds client expectations.

COMPENSATION:

$50,000 - $60,000, Full-time

SUPERVISION:

Reports directly to Appointment Center Supervisor

We are looking for therightperson who is willing to learn, as experience is not necessary—but is always welcomed! We will train the right highly motivated person.

Job Summary:

The ideal candidate has a passion to maintain a high level of customer service and professionalism to a wide range of clients. The ACR is the primary contact for all client interactions including answering phones, settling sales or service appointments. The candidate will also be responsible for communicating are work and correspondences regarding job proposals are accurate, timely and completed according to the procedure. Have the ability to calmly resolve or de-escalate any issues. The candidate needs to have the ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Our customer retention is excellent and a professional appearance and attitude is what contribute to our success.

Technical skills include:

• Attention to detail, as you will be involved in a fast-paced office environment
• Basic Math Skills are necessary for doing calculations related to sales and service.

Requirements:

• Two years of collections experience
• Strong customer service experience (heavy phone and email correspondence)
• Willingness to follow company policies/guidelines
• Ability to maintain high-quality standards without supervision
• Honesty, dependability and unconditional ethics

Why should you choose Mold Solutions by Cowley’s?

You would become a part of a progressive leader in the pest control industry. We are developing an energizing corporate culture that will reward and recognize “can do” people and squeeze out underperformers. You will directly participate in the development of emerging corporate culture through team meetings. This is your chance to be something great and put your good ideas to good use!

Benefits:

• Medical Insurance
• Simple IRA
• Paid Training
• Paid Vacation
• Paid Sick Days
• Paid overtime
• Commissions
• Bonus Plan
• Vision/Dental Insurance
• Life Insurance