Applications Support Analyst II - Production

Citi; Irving (TX); On-site; USD 76,000 - 106,000; Full time

Job summary

Citi is seeking an Apps Support Intmd Analys t to provide production support, incident management, and release support for the CitiFTP platform. The role requires collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability and timely issue resolution.

Responsibilities include monitoring, data analysis with SQL, Unix/Linux scripting, and participation in on-call rotations, with a focus on operational excellence and governance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• 2–5 years experience in Application Support, Production Support, or Technology Operations.
• Advanced SQL skills with experience performing data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication skills with the ability to work effectively across global teams.

Responsibilities

• Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and drive remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on-call support rotations and critical incident management activities.
• Support application releases across development, test, UAT, and production environments.
• Execute deployment validation and post-release verification activities.
• Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
• Support change management processes and adherence to technology governance standards.
• Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
• Utilize Unix/Linux scripting to support automation and operational efficiencies.
• Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.

Skills

Application Support

Incident Management

SQL

Unix/Linux

Scripting

Communication

Data Analysis

Education

Bachelor's degree in CS/IT/Engineering

Tools

Autosys

ServiceNow

Jira

ITIL

Job description

Citi is seeking an Apps Support Intmd Analys t to provide production support, incident management, and release support for the CitiFTP platform. The role requires collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability and timely issue resolution.

Responsibilities include monitoring, data analysis with SQL, Unix/Linux scripting, and participation in on-call rotations, with a focus on operational excellence and governance.