Applicationss Support Intermediate Analyst

Citi; Irving (TX); On-site; USD 76,000 - 106,000; Full time

Job summary

Citi is seeking an Apps Support Intmd Analys t to provide production support, incident management, and release support for the CitiFTP platform. The role requires collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability and timely issue resolution.

Responsibilities include monitoring, data analysis with SQL, Unix/Linux scripting, and participation in on-call rotations, with a focus on operational excellence and governance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• 2–5 years experience in Application Support, Production Support, or Technology Operations.
• Advanced SQL skills with experience performing data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication skills with the ability to work effectively across global teams.

Responsibilities

• Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and drive remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on-call support rotations and critical incident management activities.
• Support application releases across development, test, UAT, and production environments.
• Execute deployment validation and post-release verification activities.
• Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
• Support change management processes and adherence to technology governance standards.
• Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
• Utilize Unix/Linux scripting to support automation and operational efficiencies.
• Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.

Skills

Application Support

Incident Management

SQL

Unix/Linux

Scripting

Communication

Data Analysis

Education

Bachelor's degree in CS/IT/Engineering

Tools

Autosys

ServiceNow

Jira

ITIL

Job description

Citi Funds Transfer Pricing (CitiFTP) is a strategic Treasury platform undergoing significant expansion as part of Treasury's transformation roadmap. The platform supports critical Funds Transfer Pricing processes globally and continues to expand into new products, business capabilities, and regulatory initiatives.

The Apps Support Intmd Analys t will be responsible for providing application production support, incident management, operational monitoring, and release support across the CitiFTP platform. The role requires close collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability, timely issue resolution, and strong operational controls.

Key Responsibilities

Production Support & Incident Management

• Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and drive remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on-call support rotations and critical incident management activities.

Release & Change Support

• Support application releases across development, test, UAT, and production environments.
• Execute deployment validation and post-release verification activities.
• Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
• Support change management processes and adherence to technology governance standards.

Data Analysis & Operational Excellence

• Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
• Utilize Unix/Linux scripting to support automation and operational efficiencies.
• Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.

Stakeholder Collaboration

• Partner with business users, operations teams, and technology partners to support platform objectives.
• Communicate incident status, operational risks, and resolution progress effectively.
• Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 2-5 years experience in Application Support, Production Support, or Technology Operations.
• Strong troubleshooting and analytical skills supporting enterprise applications.
• Advanced SQL skills with experience performing data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication skills with the ability to work effectively across global teams.

Preferred Qualifications

• Experience supporting financial services or banking applications.
• Familiarity with Hadoop, Hive, Spark, Impala, or other big data technologies.
• Experience with Autosys or comparable enterprise job scheduling tools.
• Knowledge of ServiceNow, Jira, and ITIL support processes.
• Exposure to OpenShift, containerized platforms, or cloud technologies.
• Experience supporting globally distributed applications across multiple regions and time zones.

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: $76,230.00 - $106,370.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Oct 27, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

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