Applications Support Analyst, 24/7 Data Platform
Citi
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Benefits offered by this job
Job summary
Citi’s CIO Production Management team in Irving, Texas, provides critical support for enterprise applications with a globally distributed staff and 24/7 operations. You will collaborate with Level 1, development, and infrastructure teams to ensure seamless service delivery and rapid issue resolution.
The role emphasizes incident management, change governance, disaster recovery planning, and implementing monitoring across platforms using AppDynamics, Splunk, Grafana, and Google Cloud
Qualifications
- Bachelor's degree in engineering or computer science is required.
- Experience with financial services is preferred.
- 6+ years of IT experience with 2+ years in cloud technologies and production support.
Responsibilities
- Execute day-to-day IT service delivery and incident triage.
- Manage service risk and drive service improvement plans.
- Develop knowledge objects for L0-L2 resolution.
- Govern changes with strong change-management practices.
- Review capacity across service components and COB/Disaster Recovery testing.
- Build/update service configurations and manage 3rd party assets.
- Lead on-call production support across multiple teams.
- Implement observability with AppDynamics, Splunk, Grafana and Google Cloud Observability.
Skills
Education
Tools
Job description
Citi’s CIO Production Management team in Irving, Texas, provides critical support for enterprise applications with a globally distributed staff and 24/7 operations. You will collaborate with Level 1, development, and infrastructure teams to ensure seamless service delivery and rapid issue resolution.
The role emphasizes incident management, change governance, disaster recovery planning, and implementing monitoring across platforms using AppDynamics, Splunk, Grafana, and Google Cloud
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