Applications Support Analyst I - Help Desk

Kenco-Group; Chattanooga (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Dental Insurance

Vision Insurance

Life Insurance

Disability coverage

401(k)

Paid Time Off

Paid Holidays

On-site perks

Job summary

Kenco Group is seeking an Applications Help Desk professional to resolve user questions and software issues, provide remote support, and escalate complex problems to developers. You will help train users, log incidents, and contribute to process improvements in a warehouse-focused IT environment.

Applicants should have an IT-related associate degree or equivalent experience, with preference for AS/400 and SQL skills. Occasional overtime and travel may be required.

Qualifications

• Associates Degree in IT or equivalent help desk experience.
• Experience in a warehouse environment with WMS is preferred but not required.
• AS/400 experience strongly preferred.
• SQL query writing and data analysis experience.

Responsibilities

• Provide customer support to resolve questions and problems with Kenco developed software.
• Troubleshoot problems via phone or remote access; escalate as needed.
• Maintain call logs and document remedial actions.
• Train users on proper use of software and suggest process improvements.

Skills

Customer support

Problem solving

Adaptability

Team collaboration

Decision quality

Education

Associate's Degree in IT

Tools

AS/400

SQL

Relational databases

Job description

Kenco Group is seeking an Applications Help Desk professional to resolve user questions and software issues, provide remote support, and escalate complex problems to developers. You will help train users, log incidents, and contribute to process improvements in a warehouse-focused IT environment.

Applicants should have an IT-related associate degree or equivalent experience, with preference for AS/400 and SQL skills. Occasional overtime and travel may be required.