Application Support Analyst I - SQL & DB Help Desk

Kenco Group; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

Kenco Group in Chattanooga, TN is seeking an Applications Help Desk Support professional to assist users with software and system issues. You will troubleshoot problems, provide technical solutions, and log calls to ensure fast resolution and ongoing improvement.

The role emphasizes collaboration with IT, the ability to work remote support tools, and readiness for on-call duties. With an Associate’s IT degree and experience with databases and warehouse systems, you’ll help keep Kenco’s

Qualifications

• Associates Degree in IT or equivalent help desk experience.
• Familiarity with working in a warehouse using WMS systems is preferred but not essential.
• AS/400 experience is strongly preferred.
• Relational database experience.
• SQL query writing experience.
• Data analysis.

Responsibilities

• Learn and support Kenco developed software solutions.
• Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
• Maintain a log of calls to the Applications Help Desk and remedial action taken.
• Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
• Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Train users in the proper use of specific software.
• Making recommendations on areas of process improvement.
• Must be able to resolve problems via phone or remote control software in a help desk environment.
• Flexibility to work overtime and varying hours as needed
• Must be willing to serve in an on-call rotation for after-hours support

Skills

Relational database experience

SQL query writing experience

Data analysis

WMS familiarity

Education

Associates Degree in IT or equivalent help desk experience

Tools

AS/400

WMS systems

Job description

Kenco Group in Chattanooga, TN is seeking an Applications Help Desk Support professional to assist users with software and system issues. You will troubleshoot problems, provide technical solutions, and log calls to ensure fast resolution and ongoing improvement.

The role emphasizes collaboration with IT, the ability to work remote support tools, and readiness for on-call duties. With an Associate’s IT degree and experience with databases and warehouse systems, you’ll help keep Kenco’s