Help Desk Analyst I — Application Support & IT Analytics

KMS Kenco Management Services, LLC; Chattanooga (TN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,,

Vision Insurance

Dental Insurance

Basic Life and Supplemental Life

Short Term Disability

Long Term Disability

Paid Parental Leave 401(k)

Paid Time Off 2 weeks (accrual fromDay

Job summary

Kenco Logistics in the United States is seeking an Applications Help Desk Support professional responsible for assisting users, troubleshooting issues, and delivering practical IT solutions for our software systems.

You will log incidents, escalate when needed, train users, and contribute to process improvements while maintaining availability through phone or remote access support in a fast-paced logistics environment.

Qualifications

• Associates Degree in IT or equivalent help desk experience.
• Relational database experience preferred.
• SQL query writing experience is required.
• Data analysis skills are beneficial.

Responsibilities

• Learn and support Kenco developed software solutions.
• Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
• Maintain a log of calls to the Applications Help Desk and remedial action taken.
• Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
• Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Train users in the proper use of specific software.
• Make recommendations on areas of process improvement.
• Resolve problems via phone or remote control software in a help desk environment.
• Flexibility to work overtime and varying hours as needed.
• Willingness to serve in an on-call rotation for after-hours support.

Skills

SQL query writing

Relational database experience

Data analysis

Education

Associates Degree in IT or equivalent help desk experience

Job description

Kenco Logistics in the United States is seeking an Applications Help Desk Support professional responsible for assisting users, troubleshooting issues, and delivering practical IT solutions for our software systems.

You will log incidents, escalate when needed, train users, and contribute to process improvements while maintaining availability through phone or remote access support in a fast-paced logistics environment.