Appl. Support Analyst I

Kenco-Group; Chattanooga (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Dental Insurance

Vision Insurance

Life Insurance

Disability coverage

401(k)

Paid Time Off

Paid Holidays

On-site perks

Job summary

Kenco Group is seeking an Applications Help Desk professional to resolve user questions and software issues, provide remote support, and escalate complex problems to developers. You will help train users, log incidents, and contribute to process improvements in a warehouse-focused IT environment.

Applicants should have an IT-related associate degree or equivalent experience, with preference for AS/400 and SQL skills. Occasional overtime and travel may be required.

Qualifications

• Associates Degree in IT or equivalent help desk experience.
• Experience in a warehouse environment with WMS is preferred but not required.
• AS/400 experience strongly preferred.
• SQL query writing and data analysis experience.

Responsibilities

• Provide customer support to resolve questions and problems with Kenco developed software.
• Troubleshoot problems via phone or remote access; escalate as needed.
• Maintain call logs and document remedial actions.
• Train users on proper use of software and suggest process improvements.

Skills

Customer support

Problem solving

Adaptability

Team collaboration

Decision quality

Education

Associate's Degree in IT

Tools

AS/400

SQL

Relational databases

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.About the PositionThe Applications Help Desk Support person(s) is responsible for providing customer support to assist users in the resolution of questions that may arise. Troubleshoots problems the users are having and develops technical solutions for users, technicians and customers. Refers cases to the application developers when their help is needed to resolve problems. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.FunctionsLearn and support Kenco developed software solutions.Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.Maintain a log of calls to the Applications Help Desk and remedial action taken.Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.Train users in the proper use of specific software.Making recommendations on areas of process improvement.Must be able to resolve problems via phone or remote control software in a help desk environment.Flexibility to work overtime and varying hours as neededMust be willing to serve in an on-call rotation for after-hours supportQualificationsAssociates Degree in IT or equivalent help desk experienceFamiliarity with working in a warehouse using WMS systems is preferred but not essential.AS/400 experience is strongly preferredRelational database experienceSQL query writing experienceData analysisCompetenciesAction Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Decision Quality - Making good and timely decisions that keep the organization moving forward.Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.Travel RequirementsThis position is expected to travel approximately 25% or less.A passport is not required but recommended.DisclosuresFor California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Per company policy, all internal job postings expire 14 days from the date they are posted.Benefits offered:Medical insurance including HSA, HRA and FSA accountsSupplemental insurance including critical illness, hospital indemnity, accidental injuryDental InsuranceVision InsuranceBasic Life and Supplemental LifeShort Term and Long Term DisabilityPaid Parental Leave401(k)Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)Employer Paid Holidays- 10 daysKenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.https://www.eeoc.gov/posterFor California residents please enter or copy/paste the address below into your address barEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/