Business Systems Analyst - WMS/SQL & IT Support

KMS Kenco Management Services, LLC; Pleasant View (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Time Off

HSA/HRA

Job summary

Kenco Logistics seeks a Business Systems Analyst I to support hardware and software across the enterprise. You will troubleshoot issues, guide end users, and document solutions to ensure rapid problem resolution.

Responsibilities include learning company software, resolving OS-related problems, and contributing to reporting and site intranet support. Strong SQL and WMS/OMS experience are valued.

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
• Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
• SAP WMS experience preferred.
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
• Beginning to moderate SQL skillset.
• Experience with DB2 SQL, or MySQL preferred.
• Experience working with File Transfer Protocol and API communication methods is preferred.
• Beginning XML skillset helpful but not required.
• Experience with PHP and HTML is helpful but not required.

Responsibilities

• Learn and support all company-specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
• Acts as a technical resource in assisting users to resolve problems with all computer systems.
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users.
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Documents procedures and solutions for help desk issues.

Skills

SQL

WMS/OMS experience

XML

PHP/HTML

ILP/DB2 SQL/MySQL

Education

Bachelors in Computer Science or related field

Tools

SAP WMS

TMS/Parcel software

DB2 SQL

MySQL

FTP/API communication

XML tooling

PHP/HTML tooling

Job description

Kenco Logistics seeks a Business Systems Analyst I to support hardware and software across the enterprise. You will troubleshoot issues, guide end users, and document solutions to ensure rapid problem resolution.

Responsibilities include learning company software, resolving OS-related problems, and contributing to reporting and site intranet support. Strong SQL and WMS/OMS experience are valued.