Application Support Technology Lead Analyst

Citi; New York (NY); On-site; USD 37,000 - 58,000; Full time

Job summary

The Citi Apps Support Technology Lead Analyst role is a senior technical authority responsible for guiding complex application support initiatives and coordinating cross-team efforts to ensure reliable, secure software operations.

You will partner with product owners, business analysts and other technology teams to define scope, document requirements, assess risks, and drive improvements in Citi's fast-paced global environment.

Qualifications

• Minimum 10 years of relevant work experience.
• Strong problem solving and strategic thinking.
• Proven leadership and relationship-building skills.
• Service orientation and ability to work in fast-paced environments.
• Experience leading requirements for large development projects.
• Good interpersonal and communication skills.
• Bachelor’s degree; Master’s degree preferred.

Responsibilities

• Partner with multiple tech teams to ensure integrated functions and system enhancements.
• Provide advanced expertise in applications support.
• Define system scope and objectives for complex enhancements and resolution.
• Collaborate with Product Owners, BAs and SAs to document impacts.
• Assess risks, security issues; propose mitigation strategies.
• Mentor junior analysts; allocate work.
• Influence strategic decisions through analysis and counsel.
• Drive compliance and risk management per Citi policies.
• Perform other duties as assigned.

Skills

10+ years experience

Problem solving & strategic thinking

Leadership & relationship building

Service oriented attitude

Fast-paced environment experience

Requirements gathering for large proj

Interpersonal & communication

Proficient with basic technical tools

Education

Bachelor’s degree

Master’s degree preferred

Job description

Application Support Technology Lead Analyst

Job Req Id:

26996997

Location(s):

Pune, Maharashtra, India

Job Type:

On-Site/Resident

Posted:

Oct. 19, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 10+ years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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