Application Support Manager 24/7 Uptime for Global Payments
Windcave
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Windcave is seeking an experienced Application Support Manager for our New York office to ensure maximum uptime across our portfolio and coordinate prompt incident resolution.
Required 5–7 years in IT or payments tech, storage/DB experience (Oracle, MS SQL), and strong change management/SDLC understanding.
Join a global team leveraging cutting-edge payments technology to support a scalable platform.
Qualifications
- Bachelors in IT, Software Engineering or equivalent.
- 5–7 years in specialist IT roles, financial services or payment tech.
- Hands-on with enterprise storage/archive systems and databases – Oracle, MS SQL; DevOps experience.
- Knowledge of change management and SDLC.
Responsibilities
- Supporting and administering business-critical applications to maintain high availability.
- Troubleshooting complex production issues and delivering timely resolutions.
- Providing rostered on-call support for critical incidents and system alerts.
- Coordinating production releases and deployments with change controls.
- Creating and maintaining operation and process documentation.
- Identifying opportunities to improve systems and standards.
- Collaborating with technical and frontline teams for upcoming changes.
- Keeping current with technologies to strengthen support and reliability.
Skills
Education
Tools
Job description
Windcave is seeking an experienced Application Support Manager for our New York office to ensure maximum uptime across our portfolio and coordinate prompt incident resolution.
Required 5–7 years in IT or payments tech, storage/DB experience (Oracle, MS SQL), and strong change management/SDLC understanding.
Join a global team leveraging cutting-edge payments technology to support a scalable platform.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
