Senior Engineer, Application Support

Sharp Decisions; Charlotte (NC); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Sharp Decisions is seeking an experienced IT Production Support Specialist to maintain and support payment systems and transaction-processing platforms in a fully onsite role in Charlotte, NC. The candidate will handle 24x7 incident response, triage, and root-cause analysis, ensuring platform stability and reliability.

The role requires 5+ years of hands-on experience with IBM MQ, SFTP, and Windows/Linux environments, plus strong incident and change management skills.

Formación

• Bachelor’s degree or equivalent experience in IT
• Strong analytical and problem-solving skills with triage and root cause analysis
• Experience in high-availability production environments
• Experience supporting payment systems, transaction-processing platforms, and operational workflows
• Experience handling incidents, escalations, and change activities
• Ability to manage multiple priorities and work under pressure
• Excellent communication with customers, vendors, and technical teams

Responsabilidades

• Provide production support for payment systems and transaction-processing platforms in a 24x7 environment.
• Lead incident management activities, troubleshoot and resolve production issues, and coordinate with cross-functional teams.
• Perform change management activities and release coordination for production environments.
• Maintain network, Windows, and Linux infrastructure support and ensure system reliability.
• Support disaster recovery planning, testing, and execution as needed.

Conocimientos

IBM MQ

SFTP

Windows

Linux

Incident management

Change management

Networking

Production support

Educación

Bachelor’s degree

Herramientas

Connect:Direct

Descripción del empleo

Location: Charlotte, NC / Winston-Salem, NC – Onsite

Type: Full Time

Work Schedule: Fully onsite, Saturday–Wednesday, 11:00 PM–7:00 AM EST.
No Third Party candidate allowed

Year of experience: 5+ years

Key Requirements

• Experience supporting payment systems and transaction-processing platforms.
• Strong experience with message processing, particularly IBM MQ and SFTP.
• Working knowledge of Windows and Linux/Unix environments.
• Experience with incident management and production issue resolution.
• Understanding of risk management and change management.
• Networking knowledge and troubleshooting experience.
• Ability to support critical production and operational workflows in a financial services environment.

Qualifications Required

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction-processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, vendors, management, and technical teams.
• Strong attention to detail and organizational skills.
• Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
• Ability to lead the team in the absence of the manager.
• Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect:Direct, and SFTP.
• Commitment to operational excellence, platform stability, and service reliability.
• Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.

Qualifications Preferred

• Experience supporting real-time payments, ACH, wire transfers, or other financial transaction-processing systems.
• Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives.
• Experience participating in disaster recovery planning, testing, and execution.
• Knowledge of ITIL processes, including Incident, Problem, and Change Management.
• Experience managing application releases and production change implementations.
• Previous experience mentoring team members or serving in a technical lead capacity.
• Experience within financial services, banking, or payments industry environments.