Application Support Manager

Windcave; New York (NY); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life 보험

401(k) with company match

Access to latest payments technologies

Job summary

Windcave is seeking an experienced Application Support Manager for our New York office to ensure maximum uptime across our portfolio and coordinate prompt incident resolution.

Required 5–7 years in IT or payments tech, storage/DB experience (Oracle, MS SQL), and strong change management/SDLC understanding.

Join a global team leveraging cutting-edge payments technology to support a scalable platform.

Qualifications

• Bachelors in IT, Software Engineering or equivalent.
• 5–7 years in specialist IT roles, financial services or payment tech.
• Hands-on with enterprise storage/archive systems and databases – Oracle, MS SQL; DevOps experience.
• Knowledge of change management and SDLC.

Responsibilities

• Supporting and administering business-critical applications to maintain high availability.
• Troubleshooting complex production issues and delivering timely resolutions.
• Providing rostered on-call support for critical incidents and system alerts.
• Coordinating production releases and deployments with change controls.
• Creating and maintaining operation and process documentation.
• Identifying opportunities to improve systems and standards.
• Collaborating with technical and frontline teams for upcoming changes.
• Keeping current with technologies to strengthen support and reliability.

Skills

Analytical skills

DevOps

Change management

SQL

Oracle

MS SQL

Education

Bachelor's in IT/Software Engineering

Tools

Oracle

MS SQL

Job description

Windcave is a global leader in payment technology, delivering a unified platform that brings together acquiring, issuing, payment gateways, online commerce, point-of-sale solutions and unattended payments into one seamless ecosystem.

Operating in over 40 countries and supporting more than 57,000 merchants worldwide, we process billions of transactions each year and help businesses accept payments securely across every channel. With continued investment in innovation, technology and data, Windcave is shaping the future of payments on a global scale.

We are looking for experienced Application Support Manager to join our team at New York office.

About Role:

This role has a wide remit and is not for the faint hearted. We are looking for individuals that are passionate, driven and committed to ensuring maximum uptime across our entire portfolio through efficient monitoring, technical analysis resulting in prompt resolution of any issue that presents itself.

Role Responsibilities:

• Supporting and administering business-critical applications to maintain high availability and performance.
• Troubleshooting complex production issues and delivering timely, customer-focused resolutions.
• Providing rostered on-call support for critical incidents and system alerts.
• Coordinating production releases and deployments in line with established change controls.
• Creating and maintaining clear application support, transition and process documentation.
• Identifying opportunities to improve systems, processes and operational standards.
• Working closely with technical, architectural and frontline teams to understand upcoming changes and manage operational impacts.
• Keeping current with relevant technologies and applying that knowledge to strengthen application support and reliability.

What You’ll Bring:

Mandatory

• Bachelors in IT, Software Engineering or relevant industry qualification.
• Minimum 5-7 years’ experience in specialist roles within an IT organisation, financial services or payment technology company.
• Hands-on experience with enterprise storage/archive systems, database environments – Oracle, MS SQL and DevOps (change management).
• Proven analytical skills in researching best practise and trends (internally/externally).
• Skills in change management and/or software development life cycle.

Preferred

Any relevant IT or Business Process certifications.

What We Offer

• Medical, Dental, Vision, and Life insurance
• 401(k) with company match
• Access to the latest technologies and tools in the payments industry

Salary is around USD110,000 per annum (depending on experience)

Why Windcave

At Windcave, you'll be part of a team that's reshaping the landscape of payment solutions and services. Our global presence and innovative approach set us apart in the payment industry, making Windcave a place where your work impacts businesses and consumers around the world.

Ready to Make an Impact?

If you're ready to embrace the challenge and join a company where innovation meets excellence,