Application Support Manager FIC Trading Ops Lead

Societe Generale SA; City of Rochester (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical/Dental/Vision

Bonus potential

Job summary

Societe Generale in New York seeks an Application Support Manager to lead a robust technology and operations team supporting Fixed Income, FX, and related trading services. You will drive incident management, release planning, and cross-functional collaboration with Front Office, Risk, Finance, and Tech to ensure reliable, compliant trading operations.

The role requires leadership in a fast-paced environment, strong SQL/database knowledge, and experience with ITIL-aligned processes.

Qualifications

• Minimum 5 years in application support, development, or business analysis roles supporting trading and sales teams.
• Minimum 3 years of people-management experience in a financial services environment.
• Bachelor's degree in Computer Science or equivalent; ITIL/finance-related qualifications preferred.

Responsibilities

• Lead, supervise, and develop the local support team; manage recruitment and turnover.
• Oversee incident tracking, resolution, and documentation; improve production stability.
• Coordinate with global support teams (Paris, Asia) to ensure consistent service quality.
• Oversee booking, reporting, and control of Front Office trading operations; ensure risk controls.
• Contribute to release management and IT governance; support audits.

Skills

Leadership

Communication

Problem solving

English proficiency

SQL/Databases

Oracle

SQL Server

Sybase

Windows/Unix

Excel

Middleware (Tibco)

RMDS/FIX

Jira/ServiceNow/Git

Autosys/Crontab

Python scripting

AI automation

Agile

Financial trading domain

Education

BSc in Computer Science or equivalent

Finance degree

ITIL certification (preferred)

Tools

Oracle

Microsoft SQL Server

Sybase

Jira

ServiceNow

Git

Autosys

Crontab

Tibco

RMDS

FIX

Python

Job description

Societe Generale in New York seeks an Application Support Manager to lead a robust technology and operations team supporting Fixed Income, FX, and related trading services. You will drive incident management, release planning, and cross-functional collaboration with Front Office, Risk, Finance, and Tech to ensure reliable, compliant trading operations.

The role requires leadership in a fast-paced environment, strong SQL/database knowledge, and experience with ITIL-aligned processes.