Software Technical Support Engineer - Escalations

A Hiring Company; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider based in Tempe, Arizona seeks a Technical Support Engineer for software-related escalations. You will coordinate support activities, provide training, and perform data analysis for key customers. Ideal candidates have an engineering degree and strong troubleshooting skills in electronics. The role requires excellent customer support abilities and the capacity for cross-functional collaboration. Apply for a chance to make a significant impact in a technology-driven environment.

Qualifications

• Requires an associate or bachelor’s degree in a related engineering field.
• At least 2 years of experience with an EVG tool platform preferred.
• Must possess strong technical knowledge to troubleshoot electronic components.

Responsibilities

• Handle software-related escalations from customer support.
• Coordinate technical and logistic support between customers and engineers.
• Provide training for EVG applications and conduct data analysis.

Skills

Electromechanical troubleshooting

Strong technical knowledge of electronics

Customer support skills

Organizational skills

PC skills (Word, Excel, PowerPoint)

Education

Associate or Bachelor's degree in related engineering

Tools

SAP

Canbus

Motion controllers

Job description

A technology solutions provider based in Tempe, Arizona seeks a Technical Support Engineer for software-related escalations. You will coordinate support activities, provide training, and perform data analysis for key customers. Ideal candidates have an engineering degree and strong troubleshooting skills in electronics. The role requires excellent customer support abilities and the capacity for cross-functional collaboration. Apply for a chance to make a significant impact in a technology-driven environment.