Application Support Engineer

Global-e; Atlanta (GA); On-site; USD 100,000 - 110,000; Full time

Job summary

A leading global e-commerce platform is seeking an Entry Level Application Support Engineer in Atlanta. The role involves ensuring systems run smoothly, addressing technical issues, and collaborating with various teams. Candidates should be comfortable with debugging and have a willingness to mentor junior staff. This is a full-time position offering a competitive salary range. Exceptional service for international clients is the primary focus.

Qualifications

• Entry level position requiring collaborative skills with engineers and analysts.
• Ability to address and debug technical issues as they arise.
• Experience in mentoring junior team members is a plus.

Responsibilities

• Collaborate with engineering team to resolve production issues.
• Handle and resolve escalations from customers and teams.
• Mentor junior team members and expand knowledge management.

Skills

Technical issue debugging

Customer escalation handling

Knowledge management

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We're looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

Responsibilities:

• Working closely with our Engineering team and other departments in the company.
• Addressing and debugging technical issues.
• Handling escalations and resolving complex issues from customers and internal teams.
• Expanding knowledge management and mentoring junior team members.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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