Application Support Engineer

Matlen Silver; Chandler (AZ); Hybrid; USD 83,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Matlen Silver is actively recruiting for an Application Support Engineer Consultant to support our client's production team just outside of Phoenix in Chandler, AZ to provide front line technical support to end users throughout the U.S.

This includes responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.

Qualifications

• 3+ years of production support experience in enterprise environments.
• Hands on UNIX/Linux, Oracle/SQL Server, and Java or Python development.
• Scripting skills in UNIX/Linux (shell, bash, ksh, Perl, Python).
• Exposure to monitoring and incident management tools.

Responsibilities

• Provides monitoring and triaging of application problems and coordinates with support teams.
• Performs root cause analysis and communicates status to business units.
• Identifies improvements in monitoring, stability, and speed of issue resolution.
• Troubleshoots, researches, and resolves issues using scripts and queries.
• Collaborates with infrastructure, development, and testing teams for releases.
• Performs real-time restoration and triaging of incidents and informs stakeholders.
• Participates in DR and resiliency activities.

Skills

UNIX/Linux

SQL Server

Oracle

Java

Python

Shell scripting

ITIL

Geneos ITRS

Autosys

Problem/Incident Management

Tools

Geneos ITRS

Autosys

Job description

Duration: 12 months with extension possible to 18 months

Pay Scale: $60-65/hr W2 (Cannot subcontract or C2C)

Job Description:

Matlen Silver is actively recruiting for an Application Support Engineer Consultant to work for our client's production support team just outside of Phoenix in Chandler, AZ to provide front line technical support to end users throughout the U.S. This includes responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues. This role is a hybrid work model that requires 3 days onsite per week in the client's Chandler office.

Responsibilities:

• Provides monitoring and support for triaging application problems and coordinating with various support teams across the organization including activities related to application incident and problem management.
• Performs root cause analysis and communicates with the line of business and management the overall status and health of the application throughout the support process.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Performs troubleshooting, analysis, research and resolution using advanced query and scripting skills.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
• Performs real-time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assesses initial severity, gather impacts, creates tickets in Remedy, engages necessary support teams, and escalates as necessary to ensure timely restoration
• Participate in DR and Resiliency.

Desired Experience:

• 3+ years of production support experience working with enterprise custom and vendor developed applications.
• Hands on troubleshooting experience of UNIX/Linux OS, Relational databases (Oracle, SQL Server), and applications developer in Java or Python .
• Scripting knowledge within UNIX/Linux OS including shell, bash, ksh, Perl, or Python
• Experience with Geneos ITRS
• Autosys nice to have
• ITIL certification recommended
• Exposure to Back and Front Office Operations in investment banking environment

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600.