Sr Application Support Engineer

ASK Consulting; New Jersey; On-site; USD 103,320 - 117,096; Full time

Job summary

An established industry player is seeking a skilled Sr Application Support Engineer to join their dynamic team. This role involves providing critical L1/L2 support, resolving user inquiries, and managing production incidents. With a focus on applications within the Market Operations Support group, you will leverage your extensive experience in SQL, ETL, and various operating systems to ensure smooth operations. The position offers an exciting opportunity to work with leading applications and collaborate with diverse teams. If you are passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• 10-14 years of experience in application support required.
• Strong troubleshooting skills and ability to multitask.

Responsibilities

• Providing L1/L2 support and resolving user inquiries.
• Documenting and maintaining support knowledge on Confluence.

Skills

Application Support

SQL

ETL

Linux

Windows

Troubleshooting

Communication Skills

Education

Bachelor in Computer Science

Bachelor in Information Systems

Tools

Confluence

Broadridge apps

Loanet

Job description

Job Title: Sr Application Support Engineer

Duration: 6 Months

Pay range: $75/Hr to $85/Hr on W2

Job Description:

• Providing L1/L2 support coverage.
• Resolving user inquiries and handling production incidents, root cause analysis.
• Experienced with SQL, ETL, Linux, Windows.
• User access reviews, audit reviews, IDM reviews.
• Help in coordinating/managing DR flips.
• Good to have prior application support experience with any of these: Broadridge apps (Impact, Cognos, BPS, Message Automation), Murex, Smartloan, Loanet.

Years of Experience: 10-14 years in application support.

• Supporting applications under Market Operations Support group.
• Experience with settlement, collateral, and regulatory reporting (FI/EQ) and derivatives product.
• Working with various vendors to support different applications.
• Experience with Broadridge apps (Impact, Cognos, BPS, Message Automation).
• Experience with Loanet, Global One application.
• Ability to multitask several ongoing issues.
• Experienced in Linux, SQL DB.
• Strong written and verbal communication skills.
• Resolving user queries from business users.
• Picking up production incidents, Tidal job failure tickets, troubleshooting and resolving them.
• Documenting and maintaining support knowledge share on Confluence.
• Working on data review by audit teams, IDM team.
• Running reports for business users by querying DB.

Education: Bachelor in Computer Science, Information Systems or similar field.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states, ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Banking