Application Support Consultant

AYR Global IT Solutions Inc; Folsom (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A national staffing firm is seeking an Application Support Consultant for a contract position in Folsom, NJ. The role involves monitoring and resolving support tickets, providing production support, and collaborating with IT teams to ensure application performance. Candidates should have a Bachelor's degree in IT or related fields and 3-5 years of relevant experience, particularly with legacy applications and SQL Server. Strong analytical skills and customer service orientation are essential for success in this position.

Qualifications

• 3 - 5 years applicable experience in production application development and/or application support.
• Passionate about solving problems and dedicated to continuous learning.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Monitor and resolve application support tickets.
• Provide application production support for ad hoc requests.
• Collaborate with server and database administrators.

Skills

Expertise in legacy applications such as Microsoft Access and Excel VBA Macros

Experience with SQL Server 2012

Expertise in VB.net

Experience with SSIS

Experience with SSRS

Expertise in TSQL, SQL stored procedures and views

Strong customer service skills

Analytical problem-solving skills

Education

Bachelor's Degree in Information Technology, Computer Science or related field

Job description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Subject: Application Support Consultant
Location: Folsom, NJ
Duration: 3-6 months with CTH.
Start: ASAP
This is a Contract to hire. US Citizen or Green card or Full EAD.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or an equivalent combination of education and work experience.
• 3 - 5 years applicable experience in production application development and/or application support.
• Expertise and experience in legacy applications such as Microsoft Access and Excel VBA Macros.
• Experience with SQL Server 2012.
• Expertise and experience in the following application platforms: VB.net, SSIS, SSRS, Visual Studios.
• Expertise and experience in TSQL, SQL stored procedures and views.
• Passionate about solving problems.
• Dedicated to continuous learning and professional development.
• Understands the workflow and process requirements of complex application systems.
• Excellent problem solving/analytical skills and knowledge of analytical tools.
• Strong customer services and problem solving skills.
• Ability to provide outstanding customer service, be a good listener and work well with others.
• Self-motivated, able to work independently, and takes initiative.
• Ability to multitask in a fast-paced environment.
• Demonstrated ability to work successfully with a diverse group of customers.
• Ability to learn new content areas and new skills quickly and well required.

Responsibilities

• Monitor, troubleshoot and resolve application support tickets submitted through an Incident Management system.
• Gain a solid understanding of software and hardware used and supported.
• Provide application production support for ad hoc requests requiring coding and development – design, test, debug, implement, and document programs.
• Provide routine application monitoring and maintenance.
• Monitor assigned software applications, document and analyze problems.
• Establish and maintain user and administrator accounts.
• Maintain system documentation.
• Provide advice and training to end-users as required.
• Understand and support all system interfaces for assigned applications.
• Enable best practices and implement where appropriate.
• Collaborate with server administrators and database administrators to ensure proper integration of the environment.
• Work closely with business and vendor to tune and troubleshoot applications.
• Provides second level of technical support for all corporate systems and software components as assigned.
• Provide Level 3 support for the application. Must be able to support 24 x 7.
• Leads and participates in efforts to develop and implement process improvements and automation for application and system monitoring.
• Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases.
• Develop work plans and track/report status of assigned projects/tasks.
• Liaise with vendor support on all issues.

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490.