Hybrid Production Support Engineer — 3x/Week Onsite

Matlen Silver; Chandler (AZ); Hybrid; USD 83,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Matlen Silver is actively recruiting for an Application Support Engineer Consultant to support our client's production team just outside of Phoenix in Chandler, AZ to provide front line technical support to end users throughout the U.S.

This includes responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.

Qualifications

• 3+ years of production support experience in enterprise environments.
• Hands on UNIX/Linux, Oracle/SQL Server, and Java or Python development.
• Scripting skills in UNIX/Linux (shell, bash, ksh, Perl, Python).
• Exposure to monitoring and incident management tools.

Responsibilities

• Provides monitoring and triaging of application problems and coordinates with support teams.
• Performs root cause analysis and communicates status to business units.
• Identifies improvements in monitoring, stability, and speed of issue resolution.
• Troubleshoots, researches, and resolves issues using scripts and queries.
• Collaborates with infrastructure, development, and testing teams for releases.
• Performs real-time restoration and triaging of incidents and informs stakeholders.
• Participates in DR and resiliency activities.

Skills

UNIX/Linux

SQL Server

Oracle

Java

Python

Shell scripting

ITIL

Geneos ITRS

Autosys

Problem/Incident Management

Tools

Geneos ITRS

Autosys

Job description

Matlen Silver is actively recruiting for an Application Support Engineer Consultant to support our client's production team just outside of Phoenix in Chandler, AZ to provide front line technical support to end users throughout the U.S.

This includes responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.