L2 Batch Support (Pennington)

Matlen Silver; Pennington (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Matlen Silver is seeking an experienced L2/L3 Batch Support Engineer to provide production support for enterprise applications and batch processing environments in Pennington, NJ. You will monitor, troubleshoot, and implement Python automation to improve operational efficiency and reduce manual work.

The role requires strong SQL, Linux, ITIL processes, and experience with batch scheduling tools and monitoring platforms.

Qualifications

• 5+ years of experience in production support, application support, batch support, or a related technology role.
• Hands-on experience providing L2/L3 production or batch support.
• Strong experience with batch job troubleshooting and scheduling.
• Experience with BOB/Quartz Scheduler or Autosys.
• Strong SQL skills, including the ability to write and troubleshoot complex queries.
• Experience using Python scripting for automation and operational support.
• Strong Linux experience in a production environment.
• Experience performing root cause analysis and troubleshooting complex production issues.
• Experience with enterprise monitoring/observability tools, such as Dynatrace, Splunk, ITRS Geneos or comparable platforms.
• Strong written and verbal communication skills.
• Ability to work effectively in a production environment with time-sensitive incidents and competing priorities.

Responsibilities

• Provide L2/L3 production and batch support for enterprise applications and scheduled processes.
• Monitor batch processing and investigate failed, delayed, or incomplete jobs.
• Troubleshoot production issues and determine appropriate resolution or escalation paths.
• Perform detailed root cause analysis (RCA) for production incidents and recurring issues.
• Develop and maintain documentation, troubleshooting procedures, and knowledge articles.
• Write and execute complex SQL queries for data investigation, validation, troubleshooting, and issue resolution.
• Use Python scripting to automate repetitive operational tasks and improve production support processes.
• Monitor applications, batch processes, system health, and production environments using enterprise observability and monitoring tools.
• Participate in incident response, escalation, and resolution activities in accordance with ITIL processes.
• Support Incident Management and Problem Management, including investigation, documentation, and follow-up actions.
• Analyze application and system logs to identify errors, performance issues, and potential causes of failures.
• Work closely with application development, infrastructure, database, and business teams to resolve production issues.
• Communicate incident status, technical findings, impact, and resolution clearly to technical and non-technical stakeholders.
• Identify opportunities to improve monitoring, automation, operational processes, and overall application stability.
• Participate in production releases, scheduled maintenance, and other operational activities as needed.

Skills

L2/L3 support

Batch scheduling

SQL

Python scripting

Linux

Root cause analysis

Monitoring/observability

ITIL processes

Tools

BOB/Quartz Scheduler

Autosys

Dynatrace

Splunk

ITRS Geneos

Job description

Required Pay Scale: 65

***Due to client requirements this role is only open to USC or GC candidates***

L2/L3 Batch Support EngineerPosition Overview

We are seeking an experienced L2/L3 Batch Support Engineer to provide production support for enterprise applications and batch processing environments. This role will be responsible for monitoring and troubleshooting batch jobs, resolving production incidents, performing root cause analysis, and developing Python automation to improve operational efficiency and reduce manual support activities.

The ideal candidate will have strong experience in L2/L3 production or application support, complex SQL, Linux, batch scheduling, incident/problem management, and enterprise monitoring/observability tools. Strong communication skills and the ability to work effectively during production incidents are essential.

Key Responsibilities

• Provide L2/L3 production and batch support for enterprise applications and scheduled processes.
• Monitor batch processing and investigate failed, delayed, or incomplete jobs.
• Troubleshoot production issues and determine appropriate resolution or escalation paths.
• Perform detailed root cause analysis (RCA) for production incidents and recurring issues.
• Develop and maintain documentation, troubleshooting procedures, and knowledge articles.
• Write and execute complex SQL queries for data investigation, validation, troubleshooting, and issue resolution.
• Use Python scripting to automate repetitive operational tasks and improve production support processes.
• Monitor applications, batch processes, system health, and production environments using enterprise observability and monitoring tools.
• Participate in incident response, escalation, and resolution activities in accordance with established ITIL processes.
• Support Incident Management and Problem Management, including investigation, documentation, and follow‑up actions.
• Analyze application and system logs to identify errors, performance issues, and potential causes of failures.
• Work closely with application development, infrastructure, database, and business teams to resolve production issues.
• Communicate incident status, technical findings, impact, and resolution clearly to technical and non‑technical stakeholders.
• Identify opportunities to improve monitoring, automation, operational processes, and overall application stability.
• Participate in production releases, scheduled maintenance, and other operational activities as needed.

Job Title: Production Support

Duration: 18 months

Location: Pennington

Required Pay Scale: 65

Required Qualifications

• 5+ years of experience in production support, application support, batch support, or a related technology role.
• Hands‑on experience providing L2/L3 production or batch support.
• Strong experience with batch job troubleshooting and scheduling.
• Experience with BOB/Quartz Scheduler or Autosys.
• Strong SQL skills, including the ability to write and troubleshoot complex queries.
• Experience using Python scripting for automation and operational support.
• Strong Linux experience in a production environment.
• Experience performing root cause analysis and troubleshooting complex production issues.
• Experience with enterprise monitoring/observability tools, such as:
• Dynatrace
• Splunk
• ITRS Geneos
• Or comparable monitoring and observability platforms
• Strong written and verbal communication skills.
• Ability to work effectively in a production environment with time‑sensitive incidents and competing priorities.

Preferred Qualifications

• Experience with Unix environments.
• Experience with Shell scripting.
• Experience with Sybase databases.
• Experience supporting large‑scale enterprise applications.
• Financial services or banking industry experience.
• Experience improving production support through automation and proactive monitoring.
• Experience working in Agile or other structured technology delivery environments.

Technical Skills

Production Support: L2/L3 Support, Application Support, Batch Support, Incident Resolution, Troubleshooting, Root Cause Analysis, Problem Management

Batch Scheduling: BOB, Quartz Scheduler, Autosys

Databases: SQL, Complex SQL Queries, Sybase

Programming/Scripting: Python, Shell Scripting

Operating Systems: Linux, Unix

Monitoring & Observability: Dynatrace, Splunk, ITRS Geneos, Enterprise Monitoring Tools

IT Service Management: ITIL, Incident Management, Problem Management, Production Incident Response

Ideal Candidate Profile

The ideal candidate is a hands‑on L2/L3 production support engineer who understands both the technical and operational sides of enterprise production environments. They should be comfortable troubleshooting batch failures, querying databases, analyzing logs and monitoring data, and using Python to automate repetitive support activities.

Candidates should also demonstrate a strong understanding of incident and problem management, including RCA and communication during production‑impacting issues. Experience with Autosys or BOB/Quartz Scheduler, along with tools such as Dynatrace, Splunk, or ITRS Geneos, is highly valuable.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)