Application Support Engineer

Pyramid Consulting, Inc; Spartanburg (SC); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. has an immediate opening in Spartanburg, SC for an Application Support Engineer on a 12+ months contract with hybrid work.

The role focuses on monitoring production apps, incident resolution, and working cross-functionally with development, infrastructure, and database teams. The candidate will handle root cause analysis, deployments, and documentation, with required experience in Linux/Unix, shell scripting, networking, and Oracle SQL/PLSQL.

Qualifications

• 3+ years of experience in Application/Production Support.
• Strong experience with Linux/Unix environments.
• Proficiency in Shell Scripting (Bash/Korn).
• Good understanding of networking concepts (TCP/IP, DNS, SSH, HTTP/HTTPS).
• Working knowledge of Oracle Database, SQL, and PL/SQL preferred.
• Experience with incident management, root cause analysis, and production issue resolution.
• Ability to work in a 24x7 production support environment when required.
• Excellent analytical, troubleshooting, and communication skills.
• ITIL knowledge and familiarity with ServiceNow, Splunk, or monitoring tools.
• Exposure to cloud platforms (AWS/Azure) is a plus.

Responsibilities

• Monitor and support production applications.
• Investigate and resolve application incidents and outages.
• Perform root cause analysis and implement preventive solutions.
• Work closely with development, infrastructure, and database teams.
• Support application deployments and production releases.
• Maintain system documentation and operational procedures.

Skills

Application/Production Support

Linux/Unix

Shell Scripting

Networking

Oracle Database

Incident Management

24x7 Production Support

ITIL Knowledge

ServiceNow

Splunk/Monitoring Tools

Cloud Platforms (AWS/Azure)

Tools

ServiceNow

Splunk

Control-M

SQL

Job description

Immediate need for a talented Application Support Engineer . This is a 12+months contract opportunity with long-term potential and is located in Spartanburg, SC (Hybrid). Please review the job description below.

Job ID:26-23195

Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Monitor and support production applications.
• Investigate and resolve application incidents and outages.
• Perform root cause analysis and implement preventive solutions.
• Work closely with development, infrastructure, and database teams.
• Support application deployments and production releases.
• Maintain system documentation and operational procedures.

Key Requirements and Technology Experience

• Must have skills: - Strong experience in Application Support/Production Support, Linux/Unix, Shell Scripting, Networking (TCP/IP, DNS, SSH), Infrastructure troubleshooting, and Oracle Database (SQL/PL/SQL preferred).
• 3+ years of experience in Application/Production Support.
• Strong experience with Linux/Unix environments.
• Proficiency in Shell Scripting (Bash/Korn).
• Good understanding of networking concepts (TCP/IP, DNS, SSH, HTTP/HTTPS).
• Experience troubleshooting application and infrastructure issues.
• Working knowledge of Oracle Database, SQL, and PL/SQL is preferred.
• Experience with incident management, root cause analysis, and production issue resolution.
• Ability to work in a 24x7 production support environment when required.
• Excellent analytical, troubleshooting, and communication skills.
• ITIL knowledge.
• Experience with ServiceNow, Splunk, Control-M, or monitoring tools.
• Exposure to cloud platforms (AWS/Azure) is a plus.
• Willingness to learn Oracle-related technologies and expand technical expertise.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.