Appliance Service Dispatch Coordinator

East Coast Appliances Sales Service and Parts INC; Norfolk (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

East Coast Appliance is seeking an organized Appliance Service Coordinator to join our Tidewater-area service team. You will coordinate daily service operations, serving as the link between customers, technicians, parts, manufacturers, and stores.

The role focuses on scheduling, informing customers, dispatching technicians, and maintaining records to ensure efficient service delivery in a fast-paced environment.

Qualifications

• Excellent communication and customer-service skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Strong attention to detail.
• Good computer and data-entry skills.
• Ability to prioritize and manage multiple service calls at once.
• A positive, team-oriented attitude.
• Experience in appliance service, dispatching, scheduling, or a similar position is a plus.

Responsibilities

• Schedule and coordinate appliance service calls and technician routes
• Communicate with customers by phone regarding appointments, repairs, parts, and follow-ups
• Dispatch technicians and adjust schedules throughout the day as needed
• Maintain accurate service records and customer information
• Coordinate warranty and customer-paid service calls
• Communicate with manufacturers and warranty companies when necessary
• Monitor technician schedules and follow up on outstanding service calls
• Coordinate parts availability and backorders
• Reschedule appointments when parts or additional service are required
• Handle customer questions, concerns, and service issues professionally
• Follow up with customers to ensure service issues have been properly resolved
• Work closely with technicians, management, stores, and parts personnel
• Help identify scheduling or service issues before they become customer problems
• Provide a professional and positive experience from the first customer call through completion of the repair

Skills

Communication skills

Organizational skills

Multitasking

Data entry

Customer service

Team communication

Appliance service experience

Job description

East Coast Appliance is seeking an organized Appliance Service Coordinator to join our Tidewater-area service team. You will coordinate daily service operations, serving as the link between customers, technicians, parts, manufacturers, and stores.

The role focuses on scheduling, informing customers, dispatching technicians, and maintaining records to ensure efficient service delivery in a fast-paced environment.