Appliance Service Coordinator

East Coast Appliances Sales Service and Parts INC; Norfolk (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

East Coast Appliance is seeking an organized Appliance Service Coordinator to join our Tidewater-area service team. You will coordinate daily service operations, serving as the link between customers, technicians, parts, manufacturers, and stores.

The role focuses on scheduling, informing customers, dispatching technicians, and maintaining records to ensure efficient service delivery in a fast-paced environment.

Qualifications

• Excellent communication and customer-service skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Strong attention to detail.
• Good computer and data-entry skills.
• Ability to prioritize and manage multiple service calls at once.
• A positive, team-oriented attitude.
• Experience in appliance service, dispatching, scheduling, or a similar position is a plus.

Responsibilities

• Schedule and coordinate appliance service calls and technician routes
• Communicate with customers by phone regarding appointments, repairs, parts, and follow-ups
• Dispatch technicians and adjust schedules throughout the day as needed
• Maintain accurate service records and customer information
• Coordinate warranty and customer-paid service calls
• Communicate with manufacturers and warranty companies when necessary
• Monitor technician schedules and follow up on outstanding service calls
• Coordinate parts availability and backorders
• Reschedule appointments when parts or additional service are required
• Handle customer questions, concerns, and service issues professionally
• Follow up with customers to ensure service issues have been properly resolved
• Work closely with technicians, management, stores, and parts personnel
• Help identify scheduling or service issues before they become customer problems
• Provide a professional and positive experience from the first customer call through completion of the repair

Skills

Communication skills

Organizational skills

Multitasking

Data entry

Customer service

Team communication

Appliance service experience

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Appliance Service Coordinator

East Coast Appliance is looking for an organized, energetic, and customer-focused Appliance Service Coordinator to join our growing service team in the Tidewater area.

The Service Coordinator is a key part of our operation, helping ensure our customers receive outstanding service while keeping our technicians organized and productive. If you are a strong communicator who enjoys solving problems, staying busy, and working in a fast-paced environment, we'd love to hear from you!

About the Position

As an Appliance Service Coordinator, you will be responsible for coordinating daily service operations and serving as an important connection between our customers, technicians, parts department, manufacturers, and stores.

You will help make sure service calls are scheduled efficiently, customers are kept informed, technicians have the information they need, and issues are resolved quickly and professionally.

Key Responsibilities

• Schedule and coordinate appliance service calls and technician routes
• Communicate with customers by phone regarding appointments, repairs, parts, and follow-ups
• Dispatch technicians and adjust schedules throughout the day as needed
• Maintain accurate service records and customer information
• Coordinate warranty and customer-paid service calls
• Communicate with manufacturers and warranty companies when necessary
• Monitor technician schedules and follow up on outstanding service calls
• Coordinate parts availability and backorders
• Reschedule appointments when parts or additional service are required
• Handle customer questions, concerns, and service issues professionally
• Follow up with customers to ensure service issues have been properly resolved
• Work closely with technicians, management, stores, and parts personnel
• Help identify scheduling or service issues before they become customer problems
• Provide a professional and positive experience from the first customer call through completion of the repair

What We're Looking For

The ideal candidate is someone who is organized, dependable, professional, and comfortable working in a fast-paced environment.

You should have:

• Excellent communication and customer-service skills
• Strong organizational and multitasking abilities
• The ability to remain calm and professional under pressure
• Strong attention to detail
• Good computer and data-entry skills
• The ability to prioritize and manage multiple service calls at once
• A positive, team-oriented attitude
• The ability to communicate effectively with customers and technicians
• Previous experience in appliance service, dispatching, scheduling, customer service, or a similar position is a plus

Appliance industry experience is preferred, but we are willing to train the right person who has the right attitude, work ethic, and customer-service skills.

Why Join East Coast Appliance?

• Established, locally owned company with more than 35 years of history
• Stable, year-round business
• Work with a professional and experienced service team
• Opportunity for career growth
• Fast-paced and rewarding work environment
• Be part of a company that values excellent customer service
• Opportunity to build valuable knowledge of the appliance service industry

Join Our Team

At East Coast Appliance, our service department plays a critical role in creating a great customer experience. We're looking for someone who takes ownership, communicates well, enjoys helping people, and can keep things moving when the day gets busy.

If you're organized, dependable, customer-focused, and ready to be an important part of a growing service team, we'd love to hear from you!

Position Requirements

Full-Time/Part-Time Full-Time

Shift Days

Position Appliance Service Coordinator

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Location Norfolk

This position is currently accepting applications.