On-Site Service Dispatch Coordinator — Orlando

Commercial Appliance Parts & Service, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disabilit

Job summary

Commercial Appliance Parts & Service, Inc. in Orlando, FL is seeking an experienced Service Coordinator/Dispatcher for an in-person, full-time hourly role. You will coordinate field technicians, answer customer calls, and keep daily service operations running smoothly.

The position requires dispatching experience, strong customer service and communication skills, and the ability to multitask in a fast-paced environment. A background check and drug screen are required.

Qualifications

• Previous service dispatching or coordinating experience required.
• HVAC, refrigeration, commercial service, or other field-service dispatch experience strongly preferred.
• Experience coordinating multiple field technicians and managing changing priorities.
• Strong customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Must successfully complete a background check and drug screen.
• Must be at least 18 years old.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate throughout the day with customers, technicians, and internal teams.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completion.
• Communicate through third-party customer portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Organization

Job description

Commercial Appliance Parts & Service, Inc. in Orlando, FL is seeking an experienced Service Coordinator/Dispatcher for an in-person, full-time hourly role. You will coordinate field technicians, answer customer calls, and keep daily service operations running smoothly.

The position requires dispatching experience, strong customer service and communication skills, and the ability to multitask in a fast-paced environment. A background check and drug screen are required.