Service Operations Coordinator - Appliances

Atlantic Coast Appliance; Lancaster (Lancaster County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Employee discounts

Overtime Pay

Paid Holidays

Direct deposit (weekly)

Job summary

K&A Appliance is seeking a Service Coordinator to oversee service operations, coordinate a small team of technicians, and ensure exceptional customer service for household appliances.

The role emphasizes optimizing service efficiency, handling warranty claims, and coordinating parts and payments while ensuring safety and adherence to policies. Bilingual English/Spanish is preferred. Full-time, on-site in Lancaster, PA.

Qualifications

• High school diploma or GED required.
• Experience in appliance/retail repair preferred.
• Excellent organizational and time management abilities.
• Strong problem-solving and decision-making skills.
• Available to work Monday–Friday 9:00–5:30, some Fridays until 7pm and every 4th Saturday 9:00–4:00.
• Excellent customer service and communication skills.
• Proficiency with computer systems and service/delivery software.
• PA driver's license required.

Responsibilities

• Coordinate daily operations of the service department and technicians.
• Maintain high customer satisfaction through efficient service processes.
• Develop strategies to optimize service efficiency and timely task completion.
• Resolve customer complaints or escalate as needed.
• Ensure safety regulations and company policies are followed.
• Assist other departments, especially Delivery & Customer Check-out.
• Document and track inventory of parts and order needed items.
• Order and track parts for the Service Department.
• File warranty claims with manufacturers promptly.
• Bill and collect payments for non-warranty work and parts.

Skills

Customer service

Organization

Communication

Problem-solving

Time management

Spanish (bilingual)

PA Driver's License

Education

High school diploma or GED

Tools

Computer systems

Service software

Job description

K&A Appliance is seeking a Service Coordinator to oversee service operations, coordinate a small team of technicians, and ensure exceptional customer service for household appliances.

The role emphasizes optimizing service efficiency, handling warranty claims, and coordinating parts and payments while ensuring safety and adherence to policies. Bilingual English/Spanish is preferred. Full-time, on-site in Lancaster, PA.