Appliance Service Coordinator - Customer Excellence & Ops

K&A Appliance Inc; Lancaster (Lancaster County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Employee discounts

Overtime pay

Paid holidays

Direct deposit

Job summary

K&A Appliance is seeking a dynamic Service Coordinator to oversee the service operations of our appliance store and coordinate a small team. You will ensure customers receive exceptional service for household appliances and manage parts, warranties, and billing processes.

The role emphasizes coordinating daily service department operations, driving efficiency, inventory tracking, and collaboration with Delivery & Customer Check-out.

Qualifications

• High school diploma, GED, or suitable equivalent.
• Previous experience in a similar role, preferably in the appliance and/or retail repair industry.
• Excellent organizational and time management abilities, with a keen eye for detail.
• Strong problem-solving and decision-making skills.
• Be available to work Monday through Friday 9am to 5:30pm, Fridays occasionally until 7pm and possibly 1 Saturday every 4 weeks from 9am to 4pm.
• Exceptional customer service skills, with a focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and team members.
• Proficiency in using computer systems and software relevant to service and delivery operations.
• Must have a valid PA Driver's License and be able to produce it at the time of the interview.
• Bilingual in English and Spanish is preferred, but not required

Responsibilities

• Coordinate the daily operations of the service department including service technicians.
• Monitor and maintain high levels of customer satisfaction through efficient and timely service processes.
• Develop and implement strategies to optimize service efficiency, ensuring timely completion of tasks and daily operations.
• Resolve customer complaints or elevate issues as necessary, ensuring prompt resolution.
• Ensure compliance with safety regulations and company policies.
• Assist with other departments, mostly Delivery & Customer Check-out.
• Document & track current inventory of parts in order to determine what is already in stock, maintain certain levels of product & order parts needed to accomplish service repairs.
• Order & track parts needed for the Service Department
• File warranty claims with manufacturers in a timely fashion.
• Bill & collect payments from customers for non-warranty service work & & parts.

Job description

K&A Appliance is seeking a dynamic Service Coordinator to oversee the service operations of our appliance store and coordinate a small team. You will ensure customers receive exceptional service for household appliances and manage parts, warranties, and billing processes.

The role emphasizes coordinating daily service department operations, driving efficiency, inventory tracking, and collaboration with Delivery & Customer Check-out.