On-site Service Dispatcher: Coordinate Techs & Customers

PT Holdings LLC; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Health/We

Life Insurance

401(k) & Company Match

Vacation, sick, and personal time

Paid holidays

Town Shares program

Job summary

Commercial ApplianceParts & Service in Orlando is seeking an experienced Service Coordinator/Dispatcher to join our in-person team. You will coordinate field service technicians, communicate with customers, and keep daily service operations running smoothly.

You will answer service calls, dispatch technicians by location and urgency, provide updates to customers, and support the service department as needed. Strong communication, multitasking, and computer skills are essential.

Qualifications

• Experience in service dispatching or coordinating is required.
• HVAC/refrigeration or field-service dispatch experience is preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Must successfully pass a background check and drug screen.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate with customers, technicians, and internal teams throughout the day.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Skills

Customer service

Communication

Microsoft Office

Coordination

Multitasking

Job description

Commercial ApplianceParts & Service in Orlando is seeking an experienced Service Coordinator/Dispatcher to join our in-person team. You will coordinate field service technicians, communicate with customers, and keep daily service operations running smoothly.

You will answer service calls, dispatch technicians by location and urgency, provide updates to customers, and support the service department as needed. Strong communication, multitasking, and computer skills are essential.