Appliance Repair Field Service Tech - Boston

Bzpp; United States; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

No-cost premiums for employees and-dep

401(k) retirement plan

Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life & Disability Insurance

Contractor benefits

Job summary

LG Electronics in the Boston, MA metro area is seeking a Field Service Technician (Appliance Repair) to deliver exceptional on-site service to customers in their homes. The role involves diagnosing, repairing major appliances and TVs, managing inventory, and performing essential administrative tasks with a strong focus on safety and customer satisfaction.

The ideal candidate has at least 1 year in a technical role, hands-on appliance repair experience, and the ability to obtain EPA

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Field Service

Appliance Repair

Customer Service

Electronics

Maintenance

Education

EPA Certification

Job description

LG Electronics in the Boston, MA metro area is seeking a Field Service Technician (Appliance Repair) to deliver exceptional on-site service to customers in their homes. The role involves diagnosing, repairing major appliances and TVs, managing inventory, and performing essential administrative tasks with a strong focus on safety and customer satisfaction.

The ideal candidate has at least 1 year in a technical role, hands-on appliance repair experience, and the ability to obtain EPA