Portland Appliance Repair Technician - Field Service Pro

LG Electronics USA; Portland (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

No-cost employee premiums for you and

Auto enrollment with immediate vesting

Generous Paid Time Off program

Performance based Short-Term Incentive

Mental health resources

Parental leave

Group Rate Life and Disability

Job summary

LG Electronics USA is seeking a Field Service Technician to service LG appliances and electronics in the Portland, OR area. The role requires diagnosing and repairing products in customers’ homes, with emphasis on safety, accuracy, and professional interaction with customers.

You will travel to customer sites, use diagnostic tools, document findings, and manage paperwork while meeting service metrics and quality standards. Competitive benefits are included for full-time employees.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Job description

LG Electronics USA is seeking a Field Service Technician to service LG appliances and electronics in the Portland, OR area. The role requires diagnosing and repairing products in customers’ homes, with emphasis on safety, accuracy, and professional interaction with customers.

You will travel to customer sites, use diagnostic tools, document findings, and manage paperwork while meeting service metrics and quality standards. Competitive benefits are included for full-time employees.