Apple Specialist: Personalize Solutions & Ownership

Apple; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Employee stock programs

Educational reimbursement

Medical and dental coverage

Job summary

Apple Retail is where the best of Apple comes together. We help people do what they love, delivering an only-at-Apple experience. A Specialist builds brand loyalty and creates owners of Apple products and services by understanding customers’ needs and tailoring recommendations.

You’ll stay up to date on Apple products, support peers, and contribute to an inclusive store environment while delivering exceptional customer service and helping customers find ownership opportunities.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays.
• Knowledge of Apple products and services preferred.
• Ability to personalize solutions based on customer needs and communicate them effectively.
• Work in a fast-paced environment with multiple customers.
• Team-oriented with shared responsibility and accountability.
• Willingness to learn about Apple products and third-party offerings.

Responsibilities

• Build brand loyalty and create owners of Apple products and services.
• Deliver exceptional customer service and educate customers on purchase options.
• Stay up to date on Apple products, services, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment and demonstrate Apple’s values.

Skills

Customer service

Product knowledge

Communication

Teamwork

Curiosity

Job description

Apple Retail is where the best of Apple comes together. We help people do what they love, delivering an only-at-Apple experience. A Specialist builds brand loyalty and creates owners of Apple products and services by understanding customers’ needs and tailoring recommendations.

You’ll stay up to date on Apple products, support peers, and contribute to an inclusive store environment while delivering exceptional customer service and helping customers find ownership opportunities.