Animal Care Front Desk Specialist

National Veterinary Associates, Inc.; Ontarioville (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Discounts on pet services and products

Health, dental, and vision insurance

Paid time off and holiday pay

Opportunities for professional develop

Competitive hourly wage

Dedicated team

Job summary

National Veterinary Associates, Inc. is seeking a friendly and organized Customer Service Representative at Hanover Park Animal Care Center.

You will be the first point of contact for clients, handling inquiries, scheduling, and a variety of administrative tasks in a fast-paced animal care setting. The role requires excellent communication, a genuine love for animals, and the ability to multitask while maintaining a welcoming front desk presence.

Qualifications

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.
• Previous experience in customer service, ideally in an animal care or veterinary setting.
• Excellent communication skills (both written and verbal).
• Ability to multitask and manage time effectively in a busy environment.

Responsibilities

• Greet clients and visitors with a warm, friendly attitude.
• Handle customer inquiries via phone, email, and in person.
• Schedule appointments for animal services, such as grooming, vaccinations, and general care.
• Provide clients with information about our services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Assist in managing animal care requests and general administrative duties.
• Maintain a clean and organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless customer service.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

National Veterinary Associates, Inc. is seeking a friendly and organized Customer Service Representative at Hanover Park Animal Care Center.

You will be the first point of contact for clients, handling inquiries, scheduling, and a variety of administrative tasks in a fast-paced animal care setting. The role requires excellent communication, a genuine love for animals, and the ability to multitask while maintaining a welcoming front desk presence.