Pet Care Front Desk Specialist – Customer Service

Star Valley Veterinary Clinic; Hanover Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wage

Pet service discounts

Insurance options

Paid time off

Professional development

Job summary

Hanover Park Animal Care Center in Hanover Park, IL is seeking a Customer Service Representative to be the friendly first contact for clients. You will assist with inquiries, scheduling, and a variety of front desk tasks in a fast-paced veterinary environment.

The ideal candidate has strong communication skills, a genuine love for animals, and experience in customer service. Proficiency in Microsoft Office and a commitment to high-quality client care are required; compensation includes

Qualifications

• High school diploma or equivalent.
• Experience in customer service, ideally in animal care.
• Excellent written and verbal communication.
• Ability to multitask in a busy front desk.
• Genuine love for animals and commitment to high-quality care.
• Proficient in Microsoft Office Suite or similar.

Responsibilities

• Greet clients and visitors with a warm, friendly attitude.
• Handle inquiries via phone, email, and in person.
• Schedule appointments for grooming, vaccinations, and general care.
• Provide information about services, procedures, and policies.
• Process payments and maintain client and pet records.
• Assist with animal care requests and general admin duties.
• Maintain a clean and organized front desk.
• Collaborate with veterinary staff to ensure seamless service.

Skills

Customer service

Communication

Multitasking

Problem solving

Love for animals

Teamwork

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Hanover Park Animal Care Center in Hanover Park, IL is seeking a Customer Service Representative to be the friendly first contact for clients. You will assist with inquiries, scheduling, and a variety of front desk tasks in a fast-paced veterinary environment.

The ideal candidate has strong communication skills, a genuine love for animals, and experience in customer service. Proficiency in Microsoft Office and a commitment to high-quality client care are required; compensation includes