Pet Care Front Desk Specialist

Talentify; Hanover Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Paid time off

Discounts on pet services

Professional development

Job summary

Hanover Park Animal Care Center in Hanover Park, IL seeks a friendly Customer Service Representative to be the first point of contact for clients and their pets. You will handle inquiries, scheduling, payments, and front-desk tasks with a welcoming, professional approach.

Responsibilities include greeting clients, answering phones and emails, scheduling grooming and veterinary services, maintaining accurate records, and collaborating with the veterinary team to ensure seamless service.

Qualifications

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.
• Previous experience in customer service, ideally in an animal care or veterinary setting.
• Excellent communication skills (both written and verbal).

Responsibilities

• Greet clients and visitors with a warm, friendly attitude.
• Handle customer inquiries via phone, email, and in person.
• Schedule appointments for animal services, such as grooming, vaccinations, and general care.
• Provide clients with information about our services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Assist in managing animal care requests and general administrative duties.
• Maintain a clean and organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless customer service.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Hanover Park Animal Care Center in Hanover Park, IL seeks a friendly Customer Service Representative to be the first point of contact for clients and their pets. You will handle inquiries, scheduling, payments, and front-desk tasks with a welcoming, professional approach.

Responsibilities include greeting clients, answering phones and emails, scheduling grooming and veterinary services, maintaining accurate records, and collaborating with the veterinary team to ensure seamless service.