Front Desk Veterinary Client Specialist

Animal Clinic of La Porte; Pennsylvania; On-site; USD 32,000 - 52,000; Full time

Job summary

National Veterinary Associates is hiring a Customer Service Representative in Pennsylvania. The CSR will be the first point of contact for clients and visitors, handling front desk tasks, phones, and admissions with compassion for animals and their families.

The role focuses on greeting clients, distinguishing routine from emergencies, scheduling, data entry for client and financial records, invoicing, payments, and filing medical records.

Qualifications

• Greet clients and manage front desk duties with professionalism.
• Differentiate routine from emergency cases to guide patients.
• Schedule appointments and enter client, patient, and financial data accurately.
• Generate invoices and explain charges to clients, process payments.
• Retrieve and store medical records with care and compliance.

Responsibilities

• Greet clients and manage front desk duties with professionalism.
• Differentiate routine from emergency cases to guide patients.
• Schedule appointments and enter client, patient, and financial data accurately.
• Generate invoices and explain charges to clients, process payments.
• Retrieve and store medical records with care and compliance.

Skills

Customer service

Front desk experience

Phone communication

Cashier experience

Data entry

Tools

CRM software

Job description

National Veterinary Associates is hiring a Customer Service Representative in Pennsylvania. The CSR will be the first point of contact for clients and visitors, handling front desk tasks, phones, and admissions with compassion for animals and their families.

The role focuses on greeting clients, distinguishing routine from emergencies, scheduling, data entry for client and financial records, invoicing, payments, and filing medical records.