Analytics-Driven GTM Operations Leader (Hybrid)

Diligent; Washington (District of Columbia); Hybride; USD 120 000 - 165 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) match

Flexible work environment

Generous time off

Wellness programs

Résumé du poste

Diligent, the AI leader in governance, risk and compliance (GRC) SaaS, is seeking a Senior Commercial Operations Manager for its GTM Operations team in the United States. This role focuses on translating commercial strategy into scalable territory, routing, reporting, and operational processes.

The ideal candidate brings strong analytical skills, hands-on experience with GTM systems (Salesforce, Fullcast) and data collaboration across Finance, Sales, and Customer Success.

Qualifications

• 5+ years in a GTM function (Sales Ops, Revenue Ops, Commercial Ops, Marketing Ops, or Sales Strategy & Planning)
• Hands-on territory management and sales planning processes
• Advanced Salesforce reporting and dashboards
• Strong analytical and modeling skills (Excel/Sheets)
• Translate large datasets into actionable business insights
• Understand core commercial metrics (pipeline, bookings, productivity, coverage, retention, expansion)

Responsabilités

• Own the execution of territory and coverage processes (Fullcast, account assignments, territory changes)
• Model and analyze sales performance, pipeline, productivity and coverage to identify risks and opportunities
• Build and maintain Salesforce dashboards and reporting for visibility into performance
• Resolve complex data issues across Salesforce, Fullcast, and GTM data environment
• Partner with GTM Systems to translate requirements into scalable solutions
• Identify opportunities to simplify and automate recurring Commercial Operations processes using data and AI

Connaissances

GTM experience

Territory management

Salesforce reporting

Advanced Excel/Sheets

Data analysis

Cross-functional collaboration

Outils

Fullcast

LeanData

SQL

Snowflake

BI tools

Description du poste

Diligent, the AI leader in governance, risk and compliance (GRC) SaaS, is seeking a Senior Commercial Operations Manager for its GTM Operations team in the United States. This role focuses on translating commercial strategy into scalable territory, routing, reporting, and operational processes.

The ideal candidate brings strong analytical skills, hands-on experience with GTM systems (Salesforce, Fullcast) and data collaboration across Finance, Sales, and Customer Success.